Refunds are happily given for the purchase price after the item is safely wrapped and returned in resalable, unused condition in its original packaging within 2 full weeks of purchase (USA) or 4 full weeks (International). Returned items should be issued a tracking number and insured as I will not refund for returned packages which do not arrive or if the contents are damaged in transit. In that case a claim can be made with your shipping agent. I do not refund the cost of shipping or insurance to or from Tupper's Perch within the United States unless an item was sent in error or in the event of an insurance claim.

address. Please look for a message from me soon after placing your order asking you to confirm your address. If your address is wrong or incomplete and the PO deems it undeliverable, the customer will be responsible for all shipping costs, including forwarding or the cost to reship.

SHIPPING A GIFT TO ANOTHER ADDRESS: If you would like your purchase to go to a different address, enter it in the "send gift to" area in your PayPal or Etsy account prior to completing your purchase. Doing so protects us both in the in the event of a missing package.

Shipping and packaging overages of more than $1.50 are gladly refunded. I ship on weekdays within five business days of your purchase unless you need your item ASAP in which case, leave your request in the comments box. Please only make this request if you truly need your item right away as it requires a special trip to the post office.

to locate your undelivered shipment or investigate a damaged package. Until the USPS closes the case I file with them, please respect the fact I will be unable to refund any of your costs. While I understand this may be an inconvenience and strive for great customer service, I will need proof from them the package was not misdelivered, mistreated, or misplaced on a back shelf of your local Post Office. Please know I'll work as quickly as I can to resolve the issue. In the event of damaged packages or broken items, document with photos for insurance purposes and save all packaging. Customers will be required to sign an affidavit for insurance claims to clear. USPS considers packages lost after 21 days/USA or 45 days/International.

packages held so you can pick them up at your local PO. Alternatively, you may request signature confirmation for an additional fee or have your packages shipped to a more secure address. Packages marked as delivered but not received will be considered stolen after confirmation with your mail carrier that the GPS coordinates for the delivered package are correct. I will assist you in submitting a mail theft report with the USPS Postal Inspector and ask you to report the theft to your local police department. Copies of these reports will help with any claims you choose to file with your home owners insurance or credit card company.

predict and are paid by the buyer. International customers are responsible for duties, taxes, and other fees incurred on international packages. It is up to the buyer to understand and accept the importation laws of the country to which I am shipping. Please be aware of these taxes before ordering so there are no unexpected surprises upon receiving your package. Refused packages will not be refunded for shipping charges. Also, please be advised I will not falsify customs documents by marking a package as a "gift" on customs forms.