My order shows delivered but I did not receive my package, what do I do now?

Our policy for lost or stolen packages is as follows. We suggest you ask your neighbors or contact your local post office as the labels have GPS tracking in them. Also, since the package is not big, just double check all your mail to make sure it is not stuck to another package/magazine. If you are unable to locate the package and making a claim with the post office does not work, we will offer a 50% discount code for a new order.

My order shows in transit for a long time, is it lost?

In over 37K orders, not one has been lost. There have been about 10 orders that have been extremely delayed, (over a month). Since I send around 300 orders a day, I am unable to track every order, however, if you let me know after a few days of the order not updating, I will contact my local post office, open up a claim and make sure I get some sort of solution within 72 hours. I aim to provide excellent customer service. Please bear in mind that the postal service is out of my control.

My order shows Pre-transit and it has been a few days, is it on the way?

Yes, once we print the shipping label, the order is dropped off on the same day the label is printed or the next business day if it is the weekend. USPS then needs to scan the package, sometimes that happens in the first sorting facility and sometimes in the second, or when it gets to your local post office. This means, there could be up to a 3-4 day delay on the update of the status, but your order is on the way.

What is your return policy?

Earrings and items bought on sale or using any coupon over 10% are considered final sale and are not returnable. You must let me know within 3 days of receiving the item that you would like to return it. If it is over 3 days, no return is accepted. After that, we will need to receive the product within 7 days and after receiving the item a refund will be processed. There is a 20% restocking fee. This covers the time and materials used to send the order in the first place.

I forgot to change my address on my order and the order was sent, what happens now..

Unfortunately, since this is not our fault, we have to wait for the package to be returned and then we can re-send it. Please note that new postage will have to be paid. This can be one thru Etsy, Paypal, Venmo or Zelle. If you would like a refund instead, a refund minus the postage will be given once the item has been received back.

My order was return due to an incomplete address or because I was not able to sign at delivery, what happens now?

If your order was return due to an error with the address, the restock fee will apply and a refund will be issued. I will first attempt to contact you to see if you would like me to re-send the item. New postage will need to be paid.

My Item Arrived damaged, how can I get a replacement?

All our items are insured, we need to process the claim within 48 hours of delivery, we need to get a picture of the item to make the claim with the postal service, if we are past that time, no claim can be made and we are unable to exchange the item.

Are earrings or item on sale returnable?

Earrings and items bought on sale or using any coupon over 10% are considered final sale and are not returnable.

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Price:CA$21.80

Headband with buttons, Scrub matching headband, Nurse headband, Medical headband with buttons, Workout yoga headband, Facemask headband

Name: Headband with buttons, Scrub matching headband, Nurse headband, Medical headband with buttons, Workout yoga headband, Facemask headband
Brand: TwineandLove
SKU: 868473103
Price: 21.80 CAD
Availability: InStock
Rating: 4.9 (13192 reviews)

TwineandLove

Arrives soon! Get it by 08-15 Jun if you order today

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You can only make an offer when buying a single item.

Star Seller. This seller consistently earned 5-star reviews, dispatched on time, and replied quickly to any messages they received.

Highlights

Materials: Cotton Spandex

Our Handmade Headbands are the best selling headbands on Etsy!! Over 15K sold and over 10K 5 stars reviews!!!

If you like these headbands, feel free to check out our other styles here:

https://www.etsy.com/shop/TwineandLove?ref=seller-platform-mcnav§ion_id=29193142

https://twineandlove.com/collections/headband-with-buttons

• Made with soft high quality fabric.

• Comfortable, washable and double layer.

• An ear saver for those suffering from skin irritation due to the pressure of the mask.

• The buttons secure the mask perfectly without hurting your ears.

• One size fits most

• Stay fashionably safe and comfortable.

• Stylish with/without mask.

100% Satisfaction Guaranteed

Size 3.25 x 9 inches

*Please know headband #31 can only be wear with the knot on the back of the head.

*Please note that the mask itself is NOT included. This listing is for the headband only

Care instructions: Wash before first use. Hand wash with cold water and soap. Dry on a flat surface.

Stay positive and healthy,

Claudia

Order today to get by 08-15 Jun
Returns & exchanges not accepted
Free delivery
Dispatched from: Tarzana, CA

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Twine and Love

Owner of TwineandLove

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Reviews for this item

What buyers say, summarised by AI: Looks great Love it Great quality Comfortable Fast delivery Soft As described

4.9

(616 reviews)

5.0 Item quality

5.0 Delivery

4.9 Customer service

100% Buyers recommend

5 This item

Sarah 20 Aug, 2025

Super cute! A little tight but I expect it to loosen some with wear.

Sarah 20 Aug, 2025

5 This item

Johanna 08 Jun, 2025

Very nice quality in item

Johanna 08 Jun, 2025

5 This item

Etsy buyer 07 May, 2025

Quick delivery. True description. Packaged with care. Thank you.

Etsy buyer 07 May, 2025

5 This item

Alejandra 09 Jan, 2025

I purchased two of these headbands, great quality! They do not slip off which is amazing, I finally found what I was looking for. I did not need customer service.

Alejandra 09 Jan, 2025