Please feel free to contact us or see individual products for current information. In general, turnaround times are as follows:
* In Stock Rings, Accessories: 1-3 business days
* Titanium Items: Average 4 -6 weeks
* Precious Metal Items: Average 5 - 7 weeks

If you have any questions or would like to contact us via phone @ (651) 321-9267

Your satisfaction is our guarantee.
Our products are designed and made one at a time, based on specifications provided by you. If you’re not completely satisfied with your item after you receive it, return it within the first ten days and you will receive in-store credit for us to remake, replace, or modify your returned jewelry in the same size as ordered. That credit will be used to repair or replace and ship said ring to satisfy our guarantee to you, the customer. The Guarantee is effective for one (1) year from the date you receive your ring, this date remains the effective date of the guarantee. If you take the ring to any other jeweler to get it resized or repaired in any way, the warranty is void.

While we try to make your jewelry exactly to the specifications provided in the listing description; please keep in mind that these items are made painstakingly by hand and may deviate slightly from the specifications provided.

When we make your ring, we create it according to the information you provide. If for any reason the information you provide is incorrect, there is a 20% remake fee, however if your item is crafted in a precious metal, contains a meteorite inlay, or contains a mokume inlay, the remake fee is 35%. Your original ring must be returned to us within 10 days to qualify for these remake fees. Refunds are issued as in-store credit.

If there is any defects in your engraving that we are responsible for, it qualifies for our return policy.

If you would like to purchase shipping insurance please view the link below and from the Shipping Upgrade Options during checkout please select your order value. The shipping insurance would cover the full cost of the ring in the event it is lost or stolen during transit."

https://www.etsy.com/listing/183949193/usa-shipping-insurance?ref=related-1

https://www.etsy.com/listing/183942258/ring-or-jewelry-international-shipping?ref=listing-shop-header-3

We want you to be fully informed about how to take care of your ring. Jewelry by Johan will provide cleaning and care instructions for meteorite rings in the packaging of your purchase. Rusting of meteorite cannot be covered under any guarantee as it is force majeure.

If for any reason you wish to cancel your purchase you will get a full refund as long as it is within the first 3 days after the purchase. Orders canceled after this duration will be issued a 50% refund in the form of an in-store credit.

We reserve the right to cancel any sale or order at any time. We reserve the right to cancel any sale if we feel that the buyer is unreasonable, 50% will be refunded if the ring is already in production and is still in our possession.

All contents, custom designs, and jewelry are protected by U.S. and international copyright, © 2021 Jewelry by Johan. All rights reserved. Jewelry by Johan owns all designed content for customers and reserves the right to use this content for the benefit of the company.

Watch the VIDEO, it explains why ring sizes can differ between jewelry stores
(copy & paste link below, press Enter then see STEP 1.)
https://jewelrybyjohan.com/ring-sizing-guide/

Here you can find more in-depth info on our policies:
https://jewelrybyjohan.com/policy-faq/

For information on all of our materials, visit our Education Center:
https://jewelrybyjohan.com/jewelry-by-johan-education/

If an item is on sale, we will honor the sale price up to three days before the sale has started (for previous orders) and up to three days after the sale has ended. Discounts cannot be combined with other discounts.

Our custom ring sizers are crafted in the exact width, size, etc. of your desired item and allow for easy and accurate assessment of your size. If you purchased a custom ring sizer, and an item you receive is made in the wrong size, we will re-make the item for no cost (valid one time). Signature Styles can be exchanged for the correct size; simply contact us within ten days to arrange an exchange.
If you do not purchase custom ring sizers and you receive an incorrectly sized item, there is a 20% remake fee. If your item is crafted in a precious metal, contains a meteorite inlay, or contains a mokume inlay, the remake fee is 35%.