While we do not accept mail returns (mainly due to the perishable nature of our product) or replacements, we will gladly try to offer advice to achieve gardening success with your order or provide a refund, either partial or in full, depending on the circumstances. If there is an error or concern with your order, please take a picture and send it to us right away!

Shipping perishable product and gardening is a shared responsibility between you and us; we strive to provide appropriate growing/climate zone information so please do not order an item that grows in zone 9 when you live in zone 6.

If a product is listed as being "frost tender," it is automatically assigned a longer shipping and processing timeframe to accommodate potential cold and inclement weather that may damage the product while in transit. Think of it as a "pre-order" if you live in colder regions of the country.

If you live in a warmer region, such as climate zones 9 and above, we will try to expedite the processing of your order as weather permits.

If you need your order sooner, we do offer an affordable expedited shipping option! In this case we will process your order as normal. Please stay up to date with the tracking information provided so you're able to receive the order as it is delivered.

Please message us with any questions or concerns!

Please mind your climate/growing zone before making a purchase. Climate zone information that we provide on product descriptions are a guideline to help you make purchases that are appropriate for your climate. If you purchase bulbs or plants that are not included in your or your gift recipient's climate zone, we do not offer refunds. Exceptions apply, such as Amaryllis for indoors.

If you do not know your climate zone, just do a simple web search with your "zip code" and "climate zone", i.e. "98101 Climate Zone." The result should generally be between 2 and 11, based on a scale of overnight average low temperatures. You want to make sure that the climate zone range for your purchases includes your climate zone.

Remember, this is the weather that we are talking about here! Climate zone information isn't an exact science but more of an art, which is the fun of gardening! Unforeseen prolonged snowstorms will damage or potentially kill any frost tender bulbs and plants that aren't protected. Early Spring heat will induce dormancy (and therefore will not bloom) with delicate Spring bloomers, such as Ranunculus.

Experienced gardeners in colder climates will "force" bulbs by growing them indoors first and then transplant them outside. Or they will store the bulbs until the weather warms. We do not recommend this for beginners. Certain exceptions apply, such as growing Amaryllis or Paperwhites indoors during the holiday season. Anyone can do Amaryllis!

Due to limited functionality, we cannot process your order notes as gift messages. If you want to leave a gift message, please contact us directly BEFORE placing your order! If you leave a note on the order, we may not see it and catch it in time before fulfillment from our warehouse.

Unfortunately we are no longer able to ship to Puerto Rico. Due to site limitations, we cannot specifically remove Puerto Rico from accepted regions. if we cannot process and ship your order to Puerto Rico, we will have to cancel your order. We apologize in advance!