On average, all orders will take 1 - 3 buisness days to create, pack and ship. Some items may take a little longer - please refer to each individual listing. High quantity orders may take additional processing times. Once shipped, tracking information will be emailed to you.

Estimated transit times:
USPS First Class Parcel Mail:
3-5 Business Days

USPS Priority Mail:
1-3 Business Days

Need it quick?
Rush orders are available. Send me a message with a deadline.

nternational Shipments are all handled via United States Postal Service and will arrive to you via your local mail service.
Tracking will be provided with each shipment, HOWEVER once the package leaves US Customs, tracking is NOT Guaranteed.
If you are an international buyer and have any concern over packages being late, or want to know where it is at all times, PLEASE select either USPS Priority International or USPS Priority International Express for your shipping service.

If you have any questions, please send Mason a message - I’m happy to help.

Interested in carrying MIZU Brand in your store?
Wholesale is available on most products available. Please message for more details & a current catalog.

All orders come thoughtfully packaged and wrapped in tissue.

Ordering as a gift?

If your purchase is a gift and would like it wrapped up in a nice cardboard box, please send me a message before Checkout.

Once packages leave the studio, their care falls entirely into the hands of your kind USPS employee.
If you package is lost or you suspect missing, I encourage you to make a quick phone call to your local USPS station or their Customer Service Team. Sometimes a call is all it takes to get things moving. I cannot be held responsible for any loss due to USPS error, but I am more than happy to file a claim on your behalf. Please message with any questions.

Your order has arrived! But wait.. it’s broken. The worst feeling.
No worries - just send a message of damaged products AND photo of shipping box and a replacement will be sent out right away.

Due to state law, anyone living within New York Sate will be charged sales tax according to their zip code. This is automatically calculated at checkout.
INTERNATIONAL CUSTOMERS: Please know that all sales are exclusive of any VAT or import tax. Your country may require you to pay taxes upon retrieval of your package.
For more information on VAT or import fees, please refer to this article :
https://www.etsy.com/help/article/5023

Getting married? Big event coming up? Just want something unique to you?
I love creating custom work. Send me a message!

Not in love?

We want you to fully enjoy your purchase! However, for safety and hygienic ( and legal ) reasons, we are only able to accept returns on specific products. Our return policy below:

We DO accept returns on all un-opened, un-lit candles and eye masks.

We DO NOT accept returns on any perfumes or candles that have been used / lit.
For safety and and hygienic reasons, we do have a strict no-return policy on all perfumes. Its for this reason we do offer sample sizes available for purchase, prior to a full-size bottle .