INFO>> https://kimsjewels.com/returns-exchanges/

Only unworn items are eligible for returns or exchanges.
Please contact me about returning or exchanging.

Yes. The charge for return shipping on exchanges is $5.00. This is non-negotiable.

Yes, after the item is ordered. For many of the stones I will automatically send a photo. Leave me a note if you have specific preferences (light, dark, inclusions, etc).

You have 7 days, from the day it is delivered, to return or exchange an UNWORN item. After 7 days, the item is no longer eligible for returns or exchanges, but will continue to have lifetime warranty protection.

Shipping charges are non-refundable. Shipping charges go directly to the USPS for the service of shipping, and once the item has been shipped, the service has been used and cannot be refunded.

Refunds or replacements are not offered for packages that show as delivered. Contact your local post office to speak to the carrier that delivered it. Maybe they put it in a place that was overlooked. Also check with anyone that resides with you, or neighbors. In 99.9% of cases, that will solve the issue.

Yes and no. If you order a "made to order" item like a bead or cabochon ring that is made in your size, there is a 15% scrap fee for returns, and there is no fee for exchanges. If a worn item is returned, no refund will be issued.