PAYMENT:
All prices include 21% VAT (Dutch rate). Prices do NOT include shipping costs. You will receive an e-mail notification of your order with total billing information including the shipping costs.

CANCELLATIONS:
According to EU Law European customers have the right to cancel a purchase within 14 days. To do so, simply send us an e-mail with your payment details (name, shipping address and item description). In case your order is already shipped:
You simply refuse the delivery of your order. In that case, your order will be returned and we will proceed a refund. It might be that the courier is charging you a fee for refusal. Ingeborg Steenhorst cannot be hold responsible for the payment of this fee. If you have already received your order, please contact us within 14 days after the delivery, prior to return your product.

Refunds will be made within 30 days of receiving the returned item and will be made by paypal refund policy or bank transfer. Refunds will exclude the shipping costs of the order. Possible costs of transaction for the refund will also be deducted from the amount refunded.