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We accept returns on products that are in perfect condition in the 7 days following receipt of your order only from EU customers. We accept returns or exchanges only from EU customers. Please contact us within 5 days of delivery. Ship the item back within 7 days of delivery

All orders purchased online must be exchanged or refunded via Etsy.

Refunds will be issued to the original method of payment.
WE DON'T ACCEPT RETURNS ON CUSTOM ORDERS.

We will not accept returns or exchanges on our products after the 7-day grace period has elapsed.

If you wish to exchange your Corte Glass Studio product, please us by Etsy's conversation

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ITEMS ON SALES:

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(excluding recurring special offers and promotions such as our €20 off sitewide, 50% off your second pair, “golden ticket” and special “My Privileges” offers):

If you wish to exchange your order, a store credit equivalent to the value of your purchase will be issued within 60 days upon the receipt of your order. No refund will be issued on the original method of payment.

After 7 days: we will not accept any exchanges.

If you wish to exchange your Corte Glass Studio product, please contact our customer service team or book an appointment in-store and our team will be able to help you out.

Please allow for 10 business days to process your request upon receiving your parcel.

We will contact you via email to confirm the receipt of your returned package and proceed with the refund.

If the cost of shipment was paid with the initial order then this amount is non-refundable. The refund will be issued to the same method of payment used at the time of purchase. We cannot issue a refund to a different card or alternate method of payment.

If the merchandise was deemed a final sale at time of purchase, then we will not, under any circumstance, be able to provide you with a refund. It will be clearly outlined at time of purchase if a product is a final sale.

Corte Glass Studio gift cards are non-refundable and cannot be transferred, exchanged or resold and cannot be redeemed for cash. If you return merchandise purchased with a gift card, the refunded amount will be issued in the form of an e-gift card that will be sent to you by email. If a second payment method was used for the item you wish to return, the refunded amount will be credit to your second payment method (such as another credit card or a debit card).

We cannot repair glasses.

Please note that we can process only one return/refund per order. If you request to return more items, Corte Glass Studio will only cover the cost of the first pair. Any additional return requested will be at your cost.

Corte Glass Studio reserves the right to refuse free shipping and/or returns to customers who abuse the free returns and refunds policy. Customers will be notified ahead of the shipment of their most recent purchase.

Only US and Canadian orders of €80 or more qualify for free shipping and are subject to our return policy. Customers with orders under €80 will be responsible for shipping cost coverage for both purchases and returns.

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Corte Glass Studio is not responsible for additional custom fees.