Business hours:
Tuesday - Friday 8am-4:00pm PST
We are not in the office, nor do we answer emails after hours or over the weekend. However, the ETSY shop is always open for placing orders. Any order that is placed after hours will be processed once we are back in the office.

We are closed for most major holidays, any closures will be updated here.
Memorial Day Schedule: Our last ship day will be Friday 4/24 for delivery Saturday 4/25. Shipments will resume on Tuesday 4/28 for delivery Wednesday 4/29.

We ship via UPS overnight service, Tuesday-Friday, for delivery Wednesday-Saturday. We do not deliver on Sundays, Mondays, or Tuesdays.

We have a cut-off time of 11am PST for same day shipping orders. We recommend you ask for delivery to be 1-2 days before your event. You can place an order up to 3 weeks ahead.

We are not able to ship to P.O. Boxes, we need a physical address for delivery.

All our items are harvested the same day we ship your order. Your order is shipped in a cardboard box and packaged inside of an insulated bubble mailer with ice packs and paper to keep your order fresh and cool.

We only ship within the United States
Sorry for those who live in other countries!

For Canadian customers:
Please note we are no longer shipping to Canada through Etsy. Check out our direct site to submit your order: www.gourmetsweetbotanicals.com.

Yes! You can request specific colors from our mixes, by typing your requests in the notes section of the order. The harvesting team will do their best to match the color requests with what is available. Please note if the color is not available, we will automatically send what is available.

Once we receive an order, we process it and update the ship date based off the customer's desired delivery date. We do ship overnight for next day delivery, however, please keep in mind that shipping delays do occur from time to time. You will receive tracking notification by 5pm PST the night the order ships out. A tracking number will be provided for your records.

Our items are best used within 3-5 days of delivery, however, they have a refrigerated shelf life of 5-10 days (depending on varieties). We recommend to deliver 1-2 days before your date of usage so they are as fresh as possible.

To retain and prolong the freshness of your items, please refrigerate your order immediately upon arrival. Store your order between 38º- 40º to retain the utmost flavor and freshness. Enjoy your purchase within five days for the best flavor. As with any type of produce, we recommend washing before use.

If you still have questions after reading through our announcement and FAQ, you can contact us via Etsy message, email, or voicemail.

Email: info@gourmetsweetbotanicals.com
Voicemail: (800) 931-7530

Thank you for reading our FAQs!
Enjoy 10% off an order of 2 items or more with coupon code: READ10
Cannot be combined with other offers, discounts, or promotions. Valid thru 6/30/2024.