Any "made-to-order" items purchased via "private listings" as well as any 'cut' item including ribbons, elastics and trims cut to order cannot be exchanged, returned, or refunded.

We offer a variety of wholesale options including discounts for bulk buys totalling £115 and over - please contact us for more details.

Instructions To Iron On Patches:
Set iron temperature to 150-170°C or “cotton” setting.
Cover patch with a damp cloth and press firmly for 20 seconds.
Wait for patch to cool down.
Stitching is also recommended for secure attachment.

All items marked as gifts with include the printed gift message provided by the buyer with no itemisation of prices. If gift wrapping is required please add this as a note to your order.

As our felt items are handmade products, the exact sizes and colours can vary slightly from other felt ball suppliers, as well as between batches e.g. if you bought a colour from us a few months prior, and reorder the same colour, there may be slight variations and we cannot guarantee exact matches to felt ball sample cards, however we always do our best to depict colours accurately and prevent any extreme variations.