If you are looking for soft, comfortable and high quality tees, you are in the right shop! Sweet Basil Apparel strives to offer the best quality products, a good customer service and fast shipping. We believe for any occasion you can find something beautiful in our shop be it for yourself or your beloved ones.


**Product Details**

Unisex t-shirts: Solid colors are 100% airlume combed and ringspun cotton. Heather colors are 52/48 airlume combed and ringspun cotton/polyester.


**Sizing and Colors**

Please look carefully at the images for sizing details and color options.
Please make sure you pick your shirt color from its chart only as each type of shirt has a specific color chart. If you pick a color not available for the style, it will cause delays to your delivery.
Unisex shirts are true to size and have a comfy fit. Most customers buy their true size, but some size down if they want a slimmer fit.
Some women choose to size down for a slimmer fit, and some men choose to size up if they want a more relaxed fit.
V-neck shirts are women's cut and smaller than unisex shirts. They're form-fitting.


**Measurement Notes**

Lay garment flat. Width is measured 1" below the armhole flat across the chest. Body length is measured from center back line seam straight down to bottom of the front hem.

**Care Instructions**

Turn garment inside out and wash cold on a delicate cycle. Lay flat to dry.
Do not bleach, dry clean or iron directly onto the design.

**Processing Time**

Standard Processing is 1-5 business days but usually we process our orders super fast.

**Shipping Time**

Standard shipping takes 3-6 days to get delivered. Please visit "upgrade" listing if you would like to speed up your shipping.
Priority shipping takes 2-3 days to get delivered.
Express shipping takes 1-2 days to get delivered.

Please note that these are estimated times given by USPS. We do our best to prepare your items as quickly as possible, but we cannot be responsible for the delays once we have shipped out your order.

**Colors may vary slightly as computer monitors display colors differently.

**Printed and shipped from the USA.

**FREE SHIPPING for qualified orders.

Frequently Asked Questions (FAQ)
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SHIPPING & DELIVERY
How long does processing take?
Most orders are processed within 1–3 business days. During busy seasons or holidays, processing may take slightly longer.
How long does shipping take?
Shipping time depends on the delivery option selected at checkout and your location.
Can I receive my order by a specific date?
If you need your order by a certain date, please message us before ordering. We recommend upgrading to Priority or Express Shipping for time-sensitive orders.
My tracking says delivered, but I did not receive it.
Please check around your property, mailbox, porch, neighbors, or local post office. Carriers sometimes mark packages delivered early or deliver to nearby addresses.
My tracking has not updated.
Tracking scans may be delayed. In many cases, updates appear once the package reaches the next facility or final destination.
What if my package is returned because of an address issue?
If an order is returned due to an incorrect or incomplete address, we can resend it once the correct address is provided. Additional shipping charges may apply.
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SIZING & FIT
Are your shirts true to size?
• Unisex shirts: true to size with a comfortable fit
• Women’s V-neck shirts: more fitted and run smaller than unisex
• Tank tops: generally more fitted than standard tees
I’m between sizes. What should I do?
We recommend comparing the measurements in our size chart (listing photos) with a favorite shirt you already own.
Do shirts shrink after washing?
Most shirts are pre-shrunk. Minimal shrinkage may occur depending on washing and drying method.
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COLORS / BRANDS / MATERIALS
Will the color match exactly what I see on screen?
Screen settings, lighting, and fabric blends may cause slight color differences between photos and the final product.
What shirt brands do you use?
We use soft, quality apparel from trusted brands such as Bella Canvas, Gildan, District, and similar premium suppliers depending on stock availability.
Can I request Bella Canvas or any other brand?
Yes, in many cases. Please message us before ordering to confirm availability for your preferred color and size.
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PRICING & DISCOUNTS
Why does the price change when I select size or style?
Etsy often displays the lowest available starting price in the listing preview. Prices vary depending on:
• Size
• Style (unisex, V-neck, tank, youth, etc.)
• Color
• Supplier cost
The price shown in the dropdown menu is the correct price for your selected option.
Do you offer bulk discounts?
Please message us for larger group orders. We frequently run shop-wide promotions and are happy to help when possible.
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CUSTOM ORDERS
Can I change the wording on a design?
Yes. We offer custom wording and personalization on many items. (A small fee may apply!)
Can I use my own image or logo?
Often yes. Please send us your file through Etsy messages so we can review it first.
How do I order matching shirts with different names or sizes?
Please add each shirt separately to your cart:
1. Choose size/color/style
2. Add personalization details
3. Add to cart
4. Repeat for each shirt
5. Checkout together
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RETURNS / EXCHANGES / CANCELLATIONS
Do you accept returns?
Because most items are made to order, we generally do not accept returns unless there is an error on our part.
Can I exchange for another size?
Standard exchanges are not available for custom-made items. However, if sizing was an issue, please contact us and we will do our best to help.
What if the wrong item was sent?
If we made a mistake, please message us with photos and we will make it right.
Can I cancel my order?
Orders may be canceled shortly after purchase if production has not started. Please message us as soon as possible.
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PRINT QUALITY & CARE
What printing method do you use?
We use professional, high-quality printing methods such as DTF (Direct to Film) for vibrant and durable prints.
How should I wash my shirt?
For best results:
• Wash inside out
• Cold water
• Mild detergent
• Tumble dry low or hang dry
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CUSTOMER SERVICE
I need my order urgently. Can you help?
Please message us before ordering. We will always do our best to rush production when possible.
I have a problem with my order.
Please contact us first before leaving a review. We are a small business and care deeply about customer satisfaction.
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Thank you for supporting our shop!
We truly appreciate your business.