No. We are not registered nor authorized to collect VAT. You will be responsible for any associated VAT and handling charges that are levied by your government or postal service with one exception: digital file purchases. Please also be aware that I cannot mark your shipment as a "gift" in an effort for you to avoid these fees. This is illegal and carries significant punishments and fines.

Absolutely! If you are shipping directly to your gift recipient, first be sure to change the shipping address to their address. In the "notes to seller" area, let me know that this is a gift so I do not include any business cards, etc. This is also the place to include the text of your message to the recipient.

1. If your item is damaged when received, immediately take pictures of both the item and the box it was shipped in. Save the box and item. DO NOT throw anything away. This is required by USPS. Contact me and include the pictures in your convo.

2. If you've received the wrong item or if the personalization you ordered is incorrect, immediately take a picture of the item/s. Contact me and include the pictures in your convo.

PLEASE be sure your shipping address is current! I will ship to the address you provide. Shipping to an incorrect address will cause delays in receiving your item. Items returned to Winterberry Originals as not deliverable will incur additional shipping charges to send back to you.

AND, please check your email or Etsy convos. It's the ONLY way I have to advise you of an issue with your order. If an order is returned to me marked "undeliverable" and you do not respond to my emails or convos, I will have no choice but to hold your order for a period of time after which I will dispose of it.