I do not accept returns or exchanges. Most plants will not make it through the stress of another journey. Please contact me immediately (within 24 hours of delivery) if you have and concerns regarding your order.

Orders shipping to the EU *only* - items are considered perishable and are not eligible for return. By purchasing from WhatTheGardens, you are agreeing to this policy and it's understanding relating to the European Union Directive On Consumer Rights.

Yes. You must contact me within 24 hours of purchase for an order to be cancelled. Orders cancelled after the 24-hour period are subject to item restocking fees as outlined below. Orders that have already shipped are not available to cancel.

Orders shipping to the EU *only* are allowed cancellations within 72 hours provided the order has not shipped - this is separate from returns. Restock fees start to apply after the initial 72-hour period.

0-24 hours: 0% restock fee
24-48 hours: 15% restock fee
48-72 hours: 20% restock fee
72 hours or more: 35% restock fee

*Restock fees will not exceed $35.00*

Orders may require up to 1-5 business days for processing and are shipped on Monday and Tuesday to avoid additional transport stress on the plant. If you you place an order Sunday - Tuesday, please expect it to ship the following week on Monday or Tuesday. Placing an order Wednesday - Saturday will ship in the upcoming week. Orders are not able to be held, but can ship outside of normal shipping days. Please include a note with your purchase or send a message prior to shipping to confirm date change.

**Air plants and special orders may take additional time to process and will be noted on listing or buyer will be notified**

I always ship without plant pots (are not included unless noted). Plants may be wrapped with soil or light Sphagnum moss or wrapped bare root to accommodate a successful shipping. Plants are boxed, secured, and delicately wrapped to minimize damage and stress. If the weather falls below 45 degrees or remains cool for long periods of time, I am not able to take responsibility for damaged/dead plants unless you purchase a heat pack with your order - this includes yellowing of leaves. I do not ship on weekends or holidays.

I also use USPS to ship via 2 or 3-Day Priority. USPS First Class Mail is available for small packages and is not guaranteed under any policy for WhatTheGardens. Priority Mail Express is available for an additional charge.

We offer a live-arrive guarantee: all plants are covered via our policy to only ship healthy plants that are alive and well at the time of shipment. Plants experience stress during transport and this does not cover lost, torn, damaged, broken, or missing leaves caused by transport or neglect to purchase heat packs during cooler seasons. Most plants will recover within 2-3 days of shipment with some needing an additional few days of love and care to perk back up.

If there are any issues with an order upon receipt, please contact me immediately with your concerns and provide images of the box and contents for further assistance. Save all items from shipment!

Sizes and availability are listed on each post for the corresponding sale. Buyer is responsible for reading add and purchasing correct listing based on the information provided. Should product be unavailable at or after the time of purchase, you will not be able to purchase said item or will be refunded the difference. Plants are not considered purchased or "owned" until the checkout process has completed and you have received a confirmation email. An out of stock feature is now available and for use by all Etsy members. You will be notified when the items become available again.

Care instructions are provided for each plant based on the general needs of said plant and taking into account the location in which it is grown on each listing. Each plant requires its own specific needs and that must be taken into account when it arrives in a new location. Not all plants like to switch environments, but your safest practice to grow a healthy plant starts with proper lighting, then proper soil, next is proper humidity and air circulation, and finally proper watering. Contact me with specific questions and I may be able to help.

If there is anything you would like to see in the shop or you would like to make a special request for an item, please contact me and I will be more than happy to work on making it happen!

WhatTheGardens currently offers international shipping for all plants. Plants do not come with phytosanitary certificates and some countries require them to import live plants. Not all countries allow imports of live plants. Buyer accepts full responsibility and liability for all seized, retained, delayed, or destroyed products from the moment of shipment to delivery, including time spent in customs.

Seller is not liable for any fees, duties, taxes, or expenses in relation to customs or local governments and agencies. Boxes are marked with the contents and may/not require visible HTS codes. Perishable items, such as this, are not eligible for return or return travel and are agreed to buy "as-is" with no implied warranty or protection.

Plants are sold "as-is", but are shipped bare root and usually have successful shipping. Plants are boxed, secured, and delicately wrapped to minimize damage and stress. If the weather falls below 45 degrees or remains cool for long periods of time, I am not able to take responsibility for damaged plants or death of plants unless you purchase a heat pack with your order - this includes yellowing of leaves. I do not ship on weekends or holidays.

I also recommend using USPS to ship via 3-5 Day Priority Mail Express International. USPS Priority Mail International is available for small packages and is not guaranteed under any policy for WhatTheGardens due to the length of time in transit and possibility for delays.