When you make a purchase with us, you are agreeing to our shop policies.

We adhere to a strict no return or exchange policy (all sales are final) in order to:

•Keep our prices competitive for all of our customers.

•Ensure you will be the very first to own and wear your handmade item. This exclusivity is a unique aspect of our products that we take great pride in.

•Respect the time and hard work of our silversmiths.

•Reduce our carbon footprint.

We are a micro team, returns are costly, time consuming and often complicated.

If you have any questions or concerns, please do not hesitate to contact us. We are always happy to help and want to ensure that you purchase with confidence. Thank you!

These cases are unfortunate, we understand mistakes can happen.

If this happens we are willing to offer a discount on the correctly sized item should you wish to gift the original item to a loved one.

Please kindly reach out to us if you suspect that we improperly sized your item, mistakes can happen here too.

We will ask you to visit your local jeweler and send a photo of the ring on a ring-mandrel for proof, or the dimensions of the item against a measuring tool.

If we are at fault we will exchange your item for the correctly sized item free of charge.

Please be aware that your fingers may change with the time of day, weather/season, and types of food/drinks consumed. The fingers on your dominant hand are often slightly larger than those of your non–dominant hand.

We use quarter and half sizes to ensure we are as accurate as possible.

-Check your size more than once:
Have your fingers professionally measured by visiting your local jeweler (best option!).
At home, check with a plastic ring sizer.

-Type of Ring: Do you normally wear thin or wider bands?
Wide rings sometimes require a bigger size, they can feel tighter than a thinner ring. Bands approximately 6mm wide or more generally require a slightly larger size for most people.

Visual info: shorturl.at/adhsX

Model wears size 5-6

Our handmade items are lovingly made by our silversmiths, using traditional techniques to craft beautiful works of art. Each item is unique and may feature tiny imperfections or soldering marks.

Currently we do not offer a customization or resizing service, our apologies.

Please take good care of your jewelry, it is designed to last for years to come. Occasionally wear and tear may require a quick trip to your jeweler for a simple fix.

Our prices do not include repair costs.

Prices are subject to change without previous notice should we need to respond to changes in the price of our materials (silver, copper, gold, semi-precious stones, etc.) and/or labor cost.

Our genuine sterling silver should not cause a skin reaction.
925 jewelry is made of 92.5% pure silver and has been alloyed with 7.5% copper. The mix with copper provides the durability and workability necessary to create jewelry.

People highly sensitive to copper may experience a reaction to this small copper content but it is very rare.

Making jewelry by hand is a dusty and messy process so we have a strict procedure when cleaning our items. In rare instances a tiny amount of residue may leave a removable dark mark on your skin on the first time of wearing.

Please know that this is not a skin reaction to substandard materials, Maria’s family have been in the Mexican jewelry industry since 1980. We stand by the quality of our products

Our jewelry is tarnish-resistant and long-lasting when cared for properly!

Sterling silver loves being worn and it is mostly waterproof.

Wearing whilst showering or washing your hands can help remove any built-up residue.

You can polish your jewelry many times as natural wear occurs.

Store your CLEAN and DRY jewelry in your DON925 bag, zip bag or an air-tight container, away from humidity and moisture.

Consider removing your jewelry before bedtime to let your skin breathe.

Give it extra love now and then with:
-Our silver polishing cloth: etsy.com/listing/996472467
-Warm soapy water and brush with a toothbrush, rinse and dry thoroughly with a soft cloth.
-Some stubborn tarnishing may require use of a professional silversmith polish.

Copper is well known to react with certain skin types. Occasionally pH levels in the skin can react with copper, resulting in a green mark, it is normal and harmless.

Copper requires a little TLC as natural wear occurs, please consider:

-Visiting your local jeweler to have your jewelry professionally cleaned.

-At home, wash it with warm soapy water and brush it with a toothbrush, then dry and polish with a silver cloth.

-Another option is to soak your copper jewelry in white vinegar for 15-20 min, followed by the steps listed above.

-More difficult or stubborn tarnishing may require the use of a commercial cleaning metal polish (do not use with designs incorporating oxidation).

Some believe copper possesses certain health benefits.

We do our best to ensure your items arrive safely and on time. We are always available to help troubleshoot if something does go wrong.

Please understand however, that once a package is marked "delivered" we are not able to replace it.

Packages are subject to Shipsurance or Etsy Purchase Protection insurance policies (if applicable).

Return to sender packages have a 20% restocking fee plus shipping cost.

Stolen items should be reported to your local authorities. If you have concerns, or have had packages stolen in the past, please opt-in to the signature on delivery option at checkout to ensure it is left in your hands.

Please review this useful article from USPS: faq.usps.com/s/article/Where-is-my-package

Knowing that the work of our silversmiths is enjoyed across the world makes us incredibly happy.

International shipments are fully insured and subject to Shipsurance or Etsy Purchase Protection insurance policies.

​Etsy uses USPS and​ international postal services, having helped us ship to Australia,​ Israel, UK and all across Europe.

Your package can be tracked here:
www.etsy.com/your/purchases

In some cases taxes, duties, VAT are included at checkout however we can not guarantee local authorities will not have additional charges. Please contact your local Import/Export taxation office for more information. We are not responsible for additional charges.

Return to sender packages have a 20% restocking fee plus shipping cost.

We include ONE premium DON925 bag and care card per order, if you require more please contact us. We are happy to add more at no extra cost.

Small gift boxes are available for purchase at check out or via this link:

www.etsy.com/listing/1127531773

Should you have any further questions, please do not hesitate to contact us.