Please contact us through the Etsy Messages. Provide a picture of the broken item and we will prioritize the processing and shipment of a new item at no cost to you.

Our laser engraved products are mainly cedar and birch. Sometimes we substitute when supply is low or hard to obtain. When we can reclaim lumber, we do, and we mill and finish it to look new.

Protect the items from wet and very dry locations and they should last.

✔ Originality
✔ Care
✔ Passion
✔ Detail
✔ Experience
✔ Happiness ☺

We are truly sorry that this has to happen, but as a seller on Etsy, we are charged a premium. To post a listing on Etsy and make a sale, we incur a 25% hit. So, through our website, www.techintrigue.com, the buyer and seller both benefit!

A lot of our items can be personalized. This information is typically added in the "Add Personalization" check box before adding the item to your cart. If you are trying to make a purchase on a platform that does not support the add personalization feature, then please leave the personalization options in the "note to seller" section during checkout.

We cannot guarantee that your order will be delivered before Christmas. Check with your local USPS carrier to determine the last day in which a package can be shipped for guaranteed delivery. Each year this changes, so we cannot say precisely. If you pay for priority mail during checkout, your order will typically get delivered faster.

The estimated 1-3 days shipping is the time that it may take for our shop to put the package in the mail, NOT the time it will take to get to you. We use USPS to ship packages, please look at the USPS website to determine how much time it will take to get to you after we send it.

USPS Holiday Deadlines: https://www.usps.com/holiday/holiday-shipping-dates.htm

Stamps.com USPS Shipping time estimate (this is best guess):https://www.stamps.com/usps/usps-delivery-times/