Accurately measuring your ring size
If you do not know your ring size, or want to double check, it is advisable to visit a local jeweler.

Tips for accurate measurement:
• Measure your finger in warm temperatures at the end of the day (this is when your finger is at its largest).
• Avoid measuring cold fingers (cold fingers are smaller than warm fingers).
• If your knuckle is much larger than the base of your finger, make sure to measure both the base of your finger and your knuckle. Select a size between the two to allow enough room to comfortably slip over your knuckle.
• Your primary hand’s ring size can be a half to a full size larger.
• Do not use printable sizers found online.

Please ship the returned item via registered mail (USPS) or with FedEx, UPS or DHL for tracking purposes. In addition, please make sure that signature confirmation and adequate insurance is included to cover the purchase price. We will not be responsible for reimbursement or compensation in the event that return package is lost, stolen, or mishandled. Shipping charges for any returned item(s) are the responsibility of the
customer.

IMPORTANT: Buyers are responsible for any and all customs charges, taxes and any additional postal fees on the returned item.

Import taxes and fees that may applyThe customs office in the destination country may apply import duties, VAT, taxes or any other fees depending on the country’s requirements. In addition, the carrier handling the transport of the package may add processing fees if they act as a broker to clear your package through customs. All charges required for customs clearance will be the responsibility of the recipient. Please check with your local customs office to determine all fees that may apply to your purchase.

International customers are responsible for all duties, VAT, taxes, fees and additional carrier charges which may apply and are non-refundable by NOOI jewelry

If you are a Paypal member, they now offer financing which you can use to make payments for up to six months. Here is more information on the program:

www.paypal.com/us/webapps/mpp/paypal-credit

Most of our pieces are made to order.

Solid gold pieces take from 2 - 3 weeks to be finished. Production time depends on the amount of stones on stock, in case of a custom design the production time is a bit longer.

We offer the possibility to pay in multiple partial payments, that way you can purchase an item in a pace most comfortable to you.

If you would like to purchase an item in more installments, please contact us on Etsy beforehand.

The piece is shipped as soon as the last instalment is paid.

Changes and cancellations:
- Free of charge if you request any change or cancellation to your order within 12 hours of purchase 

After 12 hours of purchase:
- If you change your ring size, you will be charged with sizing fee of 50 euro
- If you change your order to a different design (bespoke design orders)- you will be charged with a fee of 100 euro 

- If you cancel your order a restocking fee will be charged as follows:

-25% of your item's price if it was made without gemstones + 40 euro shipping costs 

-35% of your item's price if it was made with gemstones + 40 euro shipping costs 

The following items can't be returned or exchanged:
*Custom,
*Bespoke or personalised orders,
*items discounted/coupon
*payment plans

Each item comes in a NOOI gift jewellery box, a high quality presentation box and a perfect box to keep your jewellery while you're not wearing it.

In case you need to receive your order by a specific date, please contact us beforehand on Etsy.

We're always happy to rush an order to make sure it arrives on time.

In some cases an upgrade to express shipping may apply to ensure a timely delivery.