Currently I am taking some time off from doing custom orders to develop a new product line just for you! Thank you for understanding!

🧼 CARE INSTRUCTIONS
If you have any questions about the cleaning care of your purchase, please feel free to send me a message. This is important because I want your cozy goods from Maison de Miel to be a part of your home life for many years :)

🏷COUPON CODES:
Want to save 10% on your order? Paste into your browser: https://bit.ly/CozyVIP
This link will take you to my official 🐻COZY CONNOISSEUR VIP CLUB where you'll automatically be spoiled with secret coupons, giveaways, sneak peeks and more!

*** ⛔️NONE RETURNABLE ITEMS ⏎
😷 FACE MASKS, HEAT WRAPS & EYE PILLOWS ARE NOT RETURNABLE
For sanitary reasons, these items are not returnable. If you have questions about these products, please reach out . If there is a defect in product itself, please let me know within 5 days of receiving your item.

Due to the nature of my products, I cannot accept returns on personalized or custom orders. These orders cannot be resold, therefore, I ask that you please contact me with questions before placing an order.

📦 WHEN WILL MY MADE-TO-ORDER ITEM(S) BE SHIPPED?
Shipping times for made-to-order items vary. Please see details in the listing or contact me prior to ordering to find out more information.

Due to the nature of my shop products, I cannot accept returns on personalized or custom orders. These orders cannot be resold, therefore, I ask that you please contact me with questions before placing an order

If you do not absolutely love your order, 􏰁I am happy to refund your purchase after the item arrives back to my shop. Please message me via Etsy within 5 days of the items arrival. I do not cover your return shipping back to me. Once the order has arrived & has been inspected for damage, I will issue a refund. This refund may take several days to appear on your account.

If your order did not work out and you would like to exchange it, please contact me within 5 days of the items arrival. Exchange orders must be in their original condition, free from dirt, pet hair etc. They must be unwashed, unworn, undamaged, unused in order for me to accept an exchange. I do not cover your return shipping back to me.

If your package arrives damaged, please send me a photo of the package & damaged item Within 3 days of its arrival. USPS priority, your orders will automatically include $100 insurance value purchase includes insurance, so photos are needed to assess the damage & file a claim. After which I can refund or replace your order.
To include insurance or add additional insurance to your order, please contact me before placing your order.
If your order was damaged & you chose not to include insurance at the time of purchase in my shop, I am unfortunately not responsible for shipping damage to your order.

⛔️UNVERIFIED SHIPPING ADDRESS:
Your package will only be sent to a USPS verified address. If the address is not verified, I will send a message via your Etsy Account to confirm the correct address. It is the buyer's responsibility to reply with the corrected address. Your order will be held for up to 1 week past the ship by date. If an updated address is not provided, the order will be cancelled & all sales fees returned. The item(s) will then be held no longer than 1 week for an opportunity to repurchase. After 1 week these items will be made available again for other buyers. Please send me a message if you need to discuss a repurchase.

If your order has not arrived by the estimated deliver time, please feel free to let me know via a private message. A number of factors can influence mail speeds (weather, holidays, politics etc), so 􏰁I may ask that you wait an additional 7 days- just in case your order is caught up at a sort facility. If after 7 days your order has not arrived, I will do everything I can to work with you towards finding your package. This may, however, require you to contact your local post office & file a ‘lost package’ or to your local police to file a ‘theft’ report if stolen from your property.

Most packages marked as ‘undeliverable’ will be shipped back to me. Once I receive your return order, 􏰁I will request an edited address to re-ship your order. It is the buyer's responsibility to reply with the corrected address. Reshipping fees will be the responsibility of the buyer.

Please double check the address entered during checkout to be sure it is correct. The address can be changed ONLY if it has not already been shipped. Buyer is responsible for lost packages due to incorrect address entered.



Each package is sent to a USPS verified address. If the address is not verified, I will send a message to confirm the correct address. It is the buyer's responsibility to reply with the corrected address. Your order will be held for up to 1 week past the ship by date. If an updated address is not available, the order will be cancelled & all sales fees returned. The item(s) will then be held no longer than 1 week for an opportunity to repurchase. After 1 week these items will be made available again for other buyers.

If it seems that your order has been lost in the mail, I ask that you allow an additional 7 business days for your order to arrive, just in case it has been backed up at a sort facility. If after 7 days your tracking does not update or your order does not arrive, 􏰁I will do everything I can to work with you towards finding your package. This may, however, require you to contact your local post office & file a ‘lost package’. If it is not found, I will work with you if possible to replace your order with the same item or one of equal value.
🛤HOW TO TRACK A USA DESTINATION ORDER:
Visit: https://www.etsy.com/your/purchases?ref=hdr_user_menu
Here you will find existing orders with the tracking information