Your jewelry is handmade, delicate and requires special care. Please do not wear while sleeping, swimming, bathing, exercising, rough play with kids/pets, etc. Clean by wiping with a soft dry cloth after every use. To keep your jewelry looking its best, avoid contact with any moisture, perfumes, lotions, hairsprays, etc. and store in a dry cool environment.

I have much confidence that if the above are adhered to carefully and without exception, that you will be happy with your piece. Failure to follow these, will result in discoloration, wear/loss of the plating on your piece, or bending/breaking/damaging of your piece.

**I cannot be responsible for damage, discoloration or wear to a piece once a piece has been used/handled/worn.

CUSTOM or PERSONALIZED items are NOT able to be exchanged. This includes, but is not limited to, item requests such as: shorten chain, lengthen chain, different metal type or finish, ANY item that is personalized and/or hand stamped with a letter(s) or number(s) you chose, etc.

Returns are no longer accepted. Exchanges are available only when I am contacted within 3 days of USPS delivery according to tracking. This applies to necklaces, bracelets and rings ONLY, and does NOT include items which are customized (see below). Items must be unworn and with all original boxes/packaging/cards. Approved exchanges must be postmarked back to me within 7 days of original delivery date.

**EARRINGS CANNOT BE EXCHANGED FOR HEALTH AND SAFETY REASONS.

**CUSTOM OR PERSONALIZED ITEMS ARE NOT ABLE TO BE EXCHANGED. This includes, but is not limited to, item requests such as: shorten or lengthen chain, different metal type or finish, ANY item that is personalized and/or hand stamped with a letter(s) or number(s) you chose, etc.

Your jewelry will arrive perfect and ready for gifting... unless of course you can't part with it!

It is a buyer's responsibility to make sure they have entered the correct mailing address for their order here on Etsy (AND on Paypal if you used it to pay). Unfortunately, I have no way of knowing that an address is old / incorrect / etc. Packages that are mis-sent due to an incorrect address given by buyer will be re-shipped at the buyer's expense only; and this can only occur once I have the mis-sent package back in my possession.

I generally need 3 BUSINESS DAYS {weekdays} to create and package your handmade order here at my studio. I always create my pieces in the order received. But- when I can get to them even faster, please rest assured that I do so. :)

Shipping upgrades to USPS Priority Mail or Priority Mail Express service are a shipping option that you have available at checkout, for orders within the U.S. HOWEVER, OUR USPS DOES NOT GUARANTEE those time frames. Feel free to contact me for further information regarding these, as transit times vary depending on your location (but these upgrades generally range from 2-3 business days for transit, according to USPS).

Tracking & Time Frames: Shipping transit times are an estimate and I do NOT guarantee those time frames, as they are NOT guaranteed by the USPS. Tracking is provided by me for most U.S. orders and is a useful tool, but should not solely be relied on as definitive whereabouts of your package, due to USPS error / lack of input / accuracy.

International Tracking: Tracking while your package is still in the U.S. is generally shown, but is limited or sometimes non-existent in your own country due to your postal system's choice of handling international packages.

As a reminder, shipping and tracking information and times are NOT guaranteed by the USPS, nor your country's postal system and will vary roughly as estimated below.

Continental U.S during non-holiday.: 4-20 business days
Non-US North America: 10-60 business days
Europe: 10-60 business days
Australia, New Zealand and Oceania: 10-60 business days
Asia Pacific: 10-60 business days
Latin America and the Caribbean: 10-60 business days
North Africa and the Middle East: 10-60 business days
Sub-Saharan Africa: 10-60 business days

Actual delivery time will depend on the shipping method you choose and the efficiency of the postal systems involved.

Please check your online receipt here on Etsy or your email receipt for questions such as:

When will my item ship?
Did my item ship?
What is my tracking number?
When can I expect my package to arrive?

Once shipped, if your package cannot be located, is not showing movement and is NOT marked as delivered after the following time frames, please contact me.

U.S.: 20 BUSINESS DAYS
NON-U.S.: 60 BUSINESS DAYS

If you believe your package to be lost, please contact me and I will do my best to locate it and get it moving. It's also helpful to contact your own local post office with your tracking number. Packages on international soil are very difficult for me to locate and often your assistance will be required due to language barriers, etc.