What if my item arrives broken?

Breakages in the post, will obviously be replaced if possible, or refunded if not. But please open the parcel as soon as you receive it, and check the item. If you leave it 7 weeks to let me know the item is broken, as someone just has, I may not believe it was broken in the mail!

What if I don't like my item when I receive it?

If you simply don't like the item you receive, then please notify me immediately on receipt, and then return it, well wrapped, preferably in the original packaging. When I receive it back in the condition it left here in, I will happily refund the cost of the piece.

What if I have ordered a custom item in the wrong size or spelt my personalisation wrongly?

This seems obvious, but I have to say it. I consider it your responsibility to make sure the item is the correct size, and that you have spelt the name correctly. I cannot be held responsible for these mistakes.

I pack incredibly safely, nobody wants to receive a box of shards! For UK items, I send Royal Mail Tracked 48, which is very reliable and usually takes the same time as 1st class, which is much more expensive, and no longer guaranteed next day. For international orders I send Royal Mail International Tracked, so that we can all watch the parcel's journey and check that it has gone to the correct place.

What if I have given you the wrong address to send to?

Please don't do that! I'm always amazed at people getting their own addresses wrong, but obviously that is not my responsibility. If the item comes back to me as undeliverable ( and they don't always ) because of that, then I will need to charge for extra shipping to send it out again.

Will my purchase come gift wrapped?

No, it won't. I keep your costs down by using as much re-used and second hand packaging as I possibly can, so your parcel might even come in a wine or nappy box. My job is just to get it to you safely. I'm happy to gift wrap it for you, for a small charge. And if you would like a new box, then just let me know.

What about import charges and duty?

Etsy will apply any local taxes necessary to your order, and remit them on our behalf, and any other charges are the responsibility of the buyer. Please make sure you find out about these in advance. For Trump tariffs, see my other FAQ.

Will I have to pay Trump tariff when my parcel arrives?

No, you will not have to pay anything when you receive your parcel. I will have prepaid the tariff and it will show this on the label.

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Handmade Garden hanging bird feeder wheel thrown stoneware ceramic green weatherproof frostproof pottery

Name: Handmade Garden hanging bird feeder wheel thrown stoneware ceramic green weatherproof frostproof pottery
Brand: CaractacusPots
SKU: 95170505
Price: 39.26 USD
Availability: InStock
Rating: 5.0 (8 reviews)

Low in stock, only 1 left

Price:$39.26

CaractacusPots

Returns & exchanges accepted

You can only make an offer when buying a single item

Star Seller. This seller consistently earned 5-star reviews, shipped on time, and replied quickly to any messages they received.

Highlights

Made by CaractacusPots
Materials: Ceramic, clay, stoneware

Feed the birds, tuppence a bag......🎶 🎶 🎶
This feeder was thrown on my pottery wheel using strong ivory stoneware clay in the shape of a large coffee mug then turned on its side. I've added a little twig perch for the birds to land on....easily replaceable if a big bird lands on and breaks it!
Measures 13cm x 11cm.
weight 500gs
I have finished it in a lovely satin light green celadon glaze.
Dishwasher, microwave and oven safe ( well you never know when you might need to).
Fully weatherproof-can be left outside all year round.

I am happy to post anywhere, and I offer a combined shipping discount for 2+ items....applied at checkout.
Thanks for looking.
Please check out my other listed items.....

Order today to get by Nov 7-23
Returns & exchanges accepted within 7 days
Cost to ship: $40.60
Ships from: United Kingdom

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