Yes, absolutely. We send out proofs for every order before we start production. You will have the opportunity to approve the proof or make changes to the design. Expect your proof to be ready within 1-7 business days of placing your order. Sometimes it may take a little longer depending on the number of orders we are processing.

We typically send out proofs in the Etsy Direct Message system. When placing an order, please remember to check your Etsy DMs regularly until your proof has been received. If you would like to have your proof sent elsewhere, please make a note of that during checkout.

Yes, they can be washed. A gentle wash on Delicate Cycle is fine. As long as they are no soaked in water for long periods of time. They are still a wood product and as with all wooden products...prolonged exposure to water will cause them to bend and warp.

Generally, the ship-by date provided by Etsy is accurate. We work hard to ship orders as fast as possible. Our turnaround time is 7 BUSINESS DAYS (Weekends do not count as business days). Your order will be shipped on or before the due date depending on how busy we are and provided we have received approval for the order.

At this time, we do not order a rush service. Our orders are processed in the order that they are received.

PLEASE DOUBLE-CHECK THE SHIPPING ADDRESS FOR YOUR ORDER. We are not responsible for incorrect shipping information. If your package is returned to us due to incorrect address info provided by you, there will be additional charges to reship the order.

PLEASE NOTE: We will NOT refund any orders that have been returned to us due to incorrect shipping information.

Unfortunately, As of 05-03-2022, we no longer ship internationally. We only accept orders from the United States and its territories.

We use lasers to BURN the image onto the tags and that may result in a smokey or burnt smell. Fortunately, the smell does dissipate after a while. The smell is strong initially because we package them up as soon as they come off the laser bed so the product doesn't have time to air out and the plastic packaging doesn't allow for airflow.

The smell will go away after a few days.