No you don’t, we can work together to create a design for your sign if you don’t already have an existing logo, we will send you a design proof to make sure you're 100% happy with it. If you do have a logo, we will need a vector format (Ai, EPS, SVG).

For some of our products, we can use your own logo if you have it in a vector format, this can be AI, EPS, or SVG format or a fully outlined high-resolution PDF format. If you've had your logo designed professionally, your designer should be able to provide you with these formats. You can send your logo to hello@wolfandflower.com so we can check it for you to let you know if we can work with it.

Unfortunately, we cannot accept PNG or JPEG image logotypes.

If you would like us to use your logo instead of our own fonts, there is an additional charge of £25 for the logo set-up.

The file type required for us from Canva is an SVG format.

The only way to get this is to go on a laptop or computer. You will not be able to download your logo on SVG format from your phone on Canva.

Open your project/logo, click download, it gives you a few choices, you need to download the SVG version.

Once you have downloaded this version please email it to hello@wolfandflower.com so we can check it for you.

We aim to send design proofs for business signage within three working days.

We aim to send wedding and event sign proofs within one week.

For wedding packages including table plans, we aim to send these three weeks before your date.

We do ask that our designs are replied to within 2 days, this is to keep your order on time.

We will not send signs without being proofed prior to being made.

If you are sticking them to a wall you can hang them with command strips (please order enough for the weight of the sign) or we can add some holes if you would like to use screws or wall fixings.

When ordering please choose your preferred font preferences.
We want you to love your design, that's why when you receive your design, if you would like changes, you can receive another two rounds of changes to your design proofs.

Any additional after this time will require a design cost update of £5 per proof.

If you need your item to arrive by a specific date, please do not leave a note on your order. Your order will be processing time plus shipping time. We cannot always accommodate requests left on your order notes. There is an option when ordering to fast-track your items' processing time, or you can email us at hello@wolfandflower.com to check if we can accommodate your request before your order is placed.

We aim to send all orders within our processing times advertised. Once your order has been dispatched, you should receive a confirmation email or tracking information. Once your order has left us and is with the courier or post office we have no way to speed up the delivery of your item. We are unable to provide a refund or replacement until your item is considered 'lost' by the mail system. For the UK this is 10 working days from the latest estimated delivery date, for Europe 20 days and for the rest of the world 25 days. If your order has not arrived by your latest estimated delivery date, please get in touch with us and let us know your order number so we can look into this with the mail provider.

We take every precaution to ensure that items arrive in perfect condition. However, due to the fragile nature of our products, we appreciate that there may be times beyond our control when an item is damaged in transit. If your item arrives damaged, you need to report it within 24 hours of receiving it. After this time we cannot hold the courier responsible and it may be deemed as damaged in possession.