We offer a layaway option to customers that wish to pay in installments. Please contact us if you would like to set up a layaway plan.

All layaway orders are subject to the following:
• A non-refundable deposit of 35%
• The customer is obligated to track payment progress
• Full payment is required before custom jewelry is produced or the items are shipped
• All items purchased through this program are considered final sale
• Plans showing no payment progress within 6 months are subject to forfeit, and items will be taken off hold.

Layaway payments and shipping and rush fees are not eligible for a refund.

Some of our styles can be rushed, others cannot. If you are interested in placing a rush order, please email the style name and custom details to info@estellacollection.com. along with the date you would like to receive it. We will let you know right away if a rush option or overnight shipping is available for that specific style. If you have already placed your order, please be sure to include the order number in the email (found in the confirmation email you received).

Every item has a different lead time, specified at the bottom of the product description on the product pages. Once an item ships, it should arrive in 3-5 business days. If your purchase is a gift that you will not receive it in time, please email info@estellacollection.com. and we can send an email with a gift notification including the recipient, informing them that an Estella Collection gift is on its way. Please see “Rush Options” for information regarding rush delivery. **Please note that if you've ordered multiple items, we batch them together as one shipment, unless otherwise discussed via email.

If you should need a repair on any jewelry piece purchased from Estella Collection, please email support@estellacollection.com. Repairs will be assessed on an individual basis. Estella Collection will repair at no charge any breakage caused by manufacturer defect within 120 days of purchase for 14K, 18K, or Platinum pieces and for Silver/Gold-Plated pieces within 30 days of receipt of purchase. Repairs needed after these timelines or deemed to be caused by misuse will incur a repair charge at the customer’s expense, beginning at $30 (plus any applicable shipping fees). Please let us know in advance if you plan to send a repair by sending an email to support@estellacollection.com.