Customs orders are currently closed, sorry!

Current processing times are 1-2 weeks! You can check the status of your order through your Etsy account under "purchases and reviews".

If you have two or more open orders, I am happy to combine shipping on these and refund you the difference, assuming I have not already packaged the order. Please send me a message via Etsy conversation if you would like to do this rather than leaving a note with your order as I do not read order notes until I am packing the order.

If your order is a gift, please message me when ordering to request that a packing slip not be included with your order. If you leave a message for the recipient, this will be shown on the gift receipt. If you do not message me with this requirement, a packing slip (instead of a gift receipt) will be included with the order as this aids me when packing.

Domestic orders: please contact me if your order has not arrived 10 business days after the due date (10 business days + 2 business days originally quoted for the delivery aim).

European orders: please contact me if your order has not arrived 20 business days after the due date (20 business days + 5 business days originally quoted for the delivery aim).

Rest of world orders: please contact me if your order has not arrived 25 business days after the due date (25 business days + 5 business days originally quoted for the delivery aim).

Business days are Monday-Friday and exclude holidays. All missing order claims must be made within 180 days of dispatch.

I do not ship with tracking by default as this is very costly for me shipping from the UK, although this is available as an optional add-on at checkout. If you choose to have your order shipped with tracking, this will be provided for you when your order dispatches. Please note that the tracking will not always update until the package has reached your destination country.

Coupon codes must be applied at checkout and cannot be added once the order has been placed. You may only use one coupon code per transaction. For any promotional freebies with minimum spends, please be aware that this minimum is the total after the discount has been applied and before shipping costs.