** PACKAGING **
Where possible, our ceramics travel double-boxed surrounded by plenty of bubble-wrap or other cushioning material. We use eco-friendly packaging wherever possible.


** DISPATCH **
Orders are dispatched within 1-3 days after payment has cleared. MOST ARE SENT THE NEXT WORKING DAY. We let you know through Etsy as soon as your parcel is on its way.


** CARRIER **
UK:
Parcels up to 1kg are sent 1st Class Royal Mail
Parcels weighing 1-2kg travel by 2nd Class Royal Mail
OVERSEAS:
Parcels up to 2kg by Royal Mail International Standard.

Heavier items may be sent by courier.


** TRANSIT TIMES **
1-3 working days - UK
3-9 working days - overseas
These times are estimates provided by the carrier.
We've heard that customs may delay delivery by several weeks. However, we have never experienced this ourselves.


** TRACKING **
Standard postage provides Proof of Postage only. To protect against loss in transit you may wish to add:
PROOF OF DELIVERY to inland orders; and
TRACKING to overseas orders.
These upgrades are available during checkout.

** CUSTOM ORDERS **
Custom orders typically may take up to 6 weeks to fulfill.