Our processing time is 2-5 business days (for pre-designed edible images and sprinkles) before item(s) are shipped.

All Custom orders must be approved before printing or packaging and may take up to 4-5 business days before shipping.

The “estimated” delivery date can change at any time by the post office, due to weather conditions nationwide. The postal service is experiencing longer transit times and delivery is not guaranteed at this time, only with the exception of Express Mail.

We will keep you informed on updates as we receive them by USPS.

WE DO NOT GIVE REFUNDS FOR LATE DELIVERY BY USPS

If you have a last minute order, contact us first to see if we can accommodate you before placing your order, otherwise if we cannot get it to you by date needed, the order will be canceled.

We do NOT accept cancellations - if the order has already been printed/processed, we charge 50% of the purchase price (to cover the loss of the product) and we have the right to cancel any order at any given time due to issues with poor communication or failure to follow instructions.

ALL OF OUR PRODUCTS ARE “MADE TO ORDER”.

• All Design Fees (on custom orders) are NON-REFUNDABLE.

• If the order has already been shipped, the order cannot be cancelled and NO returns will be accepted, as this is a FOOD item and CANNOT be returned for any reason due to health regulations. NO RETURNS OR EXCHANGES WILL ALLOWED.

Note- If you damage or use the product, we cannot issue a refund of any kind. ALL SALES ARE FINAL!

If the order is marked DELIVERED and you did not receive it, you must contact the post office and file a claim for the missing package.

If your order has not arrived and is still in transit, you would need to contact USPS with the tracking number for delivery information.

We do not issue refunds for lost or late delivery by USPS, as we have NO control over the delivery of your order by the postal service.

NO REFUNDS.

In some cases, we may issue a store credit or replacement, that will be our decision.

Note - We only issue a refund, if we are at fault for the late delivery of the order, otherwise, No refund will be issued. It is the buyer's responsibility to add the correct shipping method when placing the order at checkout.

Our store is always open 24/7, and we process orders in the order they are received. We are here to communicate with you through etsy messenger.

We ship on Tuesday/Thursday depending upon the date the order is placed. We are closed Friday through Sunday, and Holidays.

We have a 2-5 business day processing time before an order is shipped, depending on what you have purchased.

Please DO NOT email us outside of Etsy as your messages will not be answered. Please message us through Etsy only.

Please allow 24 hours for a reply to your question, depending on the time of day or night it is received. We will do our best to help you as soon as we can.

Edible inks tend to print slightly different than the original image. Colors you see on the screen, vary from display to display, so what you see on screen might be slightly different when item is received due to different display settings in all monitors, including computers, tablets and cell phones.

Sorry, we do NOT offer gift wrapping.

You would need to contact the carrier (USPS or FedEx) and file a claim. We do not issue refunds for damaged or missing items.

For USPS, https://www.usps.com/help/claims.htm

For FedEx, https://www.fedex.com/en-us/customer-support/claims.html

Note- If your item does arrive damaged, you must contact us immediately (within 3 days of delivery) for instructions on how to file a claim with the carrier.

If the product is damaged during or after application on your dessert(s), we are not liable for the damages occurred from mishandling of the product. Should we decide to issue a store credit, it would only be for the purchase price, minus all shipping fees.

Yes, we do custom orders.

All CUSTOM ORDERS, take 4-5 Business Days to CREATE then must be approved by YOU, before order is processed and shipped.

We require payment before we start any custom order.

We charge a design fee of $15 and up, depending on the size, design, quantity, etc. Design Fees are Non-refundable.

We do not offer cancellations on custom orders. All sales are final. Design fees are non-refundable.

NO, Sorry, we do NOT sell (tangible items) to international buyers at this time.