Usually, production time is 3-20 days
The number of days of production may change due to the volume of workload.
Accessories can be 3-5 working days.
Larger products such as wedding shoes, bridesmaid dresses... preparation time is from 5-10 working days, wedding dress 10-20 working days, Couture dress 30-45 working days
Please refer to the product description for details

US, UK, EU, CA, AU 10-15 business days
Every where: 18-24 business days
Shipping time is in business days, excluding Saturdays, Sundays and public holidays in our country and yours.
* Please make sure to leave a note your wedding date and when you want to get the package.
For you to see your package fastest, You can purchase the SHIPPING via EXPRESS WORLDWIDE ( Your phone number is required by DHL, UPS, Fedex,..)

If you are not satisfied with your purchase due to our product being different from the photo and description or damaged, or we confused, we will be happy to refund you provided that you contact us within 48 hours of receiving the order and you provide proof to us. Use your phone to video, take pictures of product problems and send them to me.

Please contact me, because this is the only way to get your money back. After 48 hours there will be no refund.

Damages due to faulty packaging leading to damage during transportation are also supported. Discounted products, special sales, apply vouchers, custom orders are also supported.

I only refund up to "Total Item" which is our product range. Taxes and other fees I do not control.

Some countries may charge customs fees and buyers are responsible for paying their fees. We are not responsible for any import taxes, duties or other charges you may have to pay in your country. The Buyer is responsible for any additional charges.

Once we have mailed your package, the responsibility will be beyond our control. The shipping company has no compensation for lost packages. A symbolic $10 refund.

However, don't worry too much. This rate is very low, only about 0.001%.

If the risk falls on you, we'd be happy to give you a 50% off code so you can buy it back. And, the good news is that Etsy has a program to help customer get your money back when you ask for it (up to 250$ refund value). Please rest assured to buy!

Usually because your address is not clear enough or the wrong address makes it impossible for the postman to deliver.
The package will be returned to our logistics partner in the US or UK.
In this case we are not responsible for refunds, but only support you to resend them again to the address you provide. This shipping cost is paid by you.
In the event that this causes your package to fall behind your schedule, we will assist you with a symbolic refund of 30% of the item's value. Please understand that packages that are in my logistics partner's warehouse are very easy to lose, and often they do not return them because the cost of doing so is very high! So, please check your correct address again before purchasing!
Thank you so much