If we ship your order and it is returned due to incorrect address, we will let you know your order was returned. Then we will invoice you for the reshipping fee. Once this invoice is paid, we will reship your order to the correct address.
No refunds will be given due to incorrect address.

All of our kits are different, so make sure you read the description in each listing. We include a list of everything that is included in the kit.
Most kits will include all the supplies you need. It will also include step-by-step instructions or a link to a video tutorial. All you need is a pair of scissors and a ruler.

We work very hard to make sure our pictures are as close to the true colors as possible. However, each screen you use to view our items on, may change the hues slightly. We cannot control the colors as they appear on your device. If your item arrives and is not the right color, you may return it according to our return policy.

You bet. What a great gift to give to someone! You can write us and tell us what you would like the message to say and we will be sure to make it beautiful and include it with you the package.

We use high quality items that hold up very well to the weather. But like most things, with prolonged exposure to the elements colors will fade. To have your wreath last the longest we recommend hanging them in an area that has over head protection.
With proper care you should get a minimum of a couple seasons out of your wreath.
We also recommend storing them in a climate controlled area. They last longest if stored indoors, such as a closet or pantry. Storing your wreath in a garage or shed or anywhere that has extreme cold or heat will cause elements of your wreath to stretch, crack or expand which can damage your wreath.

All of our orders are packaged with extreme care. We are not responsible for any lost, damaged, or delayed packages. Please contact your carrier directly with the tracking number that you received for your order.

Here is the link to the USPS File a Claim page.
https://www.usps.com/help/claims.htm

Yes! We offer FREE SHIPPING on all orders that are $100 or more within the US, excluding Alaska and Hawaii.

**If you are located in Alaska or Hawaii, we will send you an invoice for your shipping.

Free shipping is only available on our Etsy shop.

All orders that receive free shipping are shipped the most economical way, either USPS, UPS or FedEx. If you are needing faster shipping, message us right away and we will send you an invoice for the expedited shipping costs. Once your order is packaged and in pre-transit, we are unable to change the shipping details.

**PO Box**
If your address is a PO box and the most economical way to ship is UPS or FedEx, we will message you for your physical address so you still qualify for free shipping.