Do you accept returns, exchanges or alterations after delivery?

Due to the custom nature of the item we do not accept returns, exchanges or requests for alterations after delivery. We ask that you communicate any specific requests through our message conversation during the order process. We only know about a preference or request if you specify it in your message. We will always do our best to accommodate your requests!

Do you send photos before you ship items?

Due to the high volume of orders that we create and ship every day, we are unable to send photos or create mock-ups before production and shipment. We also sometimes share sneak peeks of customer items on our social media profiles.

Do you offer refunds under any circumstances?

There are no refunds since every item is custom. If an item breaks in shipment, we have insured its value up to $100, and you can submit the claim to USPS online to have that insurance amount sent to you as a check in the mail. If you would like more than $100 of insurance, please let us know at the time of purchase. Note that when submitting an insurance claim **You MUST have photos of the item and the box/packaging, and you must retain the box/packaging to take to the post office if proof of damage is required. Shipping insurance MAY also require that the customer take the damaged item to a waste yard for disposal and obtain proof of disposal. **Note that any damage must be reported to our shop within 48 hours of the package arriving.

If a sale starts after I place my order will you refund the difference?

The price paid is the price of the item at the time of your order. For example, if the item is in a 10% off sale, a week after you order, we do not go back and refund all previous customers that 10% off amount.

What if my package is delayed/lost in transit or stolen?

Dink Dink Smash is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen-- all circumstances which are beyond our control. Once we hand your item over to the shipping carrier, it is their responsibility to deliver the item-- please contact the shipping carrier directly regarding delays or lost packages. If you suspect mail theft, you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police department.

What if my item is returned to the sender/seller after it's shipped?

If a customer's order is returned to the sender/seller for ANY reason, the customer is responsible for paying for re-shipment.

What are the care instructions for this item?

For clothing items, please wash items inside out in cold water, do not bleach, do not dry clean, and do not iron directly on the design. What are the sizing details? What if it doesn't fit after I try it on? A detailed size chart is available in all listings. It is the buyer's responsibility to select the correct size.

What if I don't respond to emails about customization?

If we do not get a response on approvals of proofs of custom orders, we will wait for 1 week and then make the order and ship it. We need to adhere to shop deadlines and can not hold orders beyond a certain date.

What do I do if my order did not reach me on time? Can I return it?

Sometimes there are delays in transit times across all of our shipping carriers, and these will increase in the holiday season. We cannot guarantee that a shipment will arrive by a specific date, even if the tracking provides an estimated delivery date. We have had cases where a shipment is significantly delayed and shows as unscanned even if it was shipped. You will definitely get your shipment, but we are in no position to guarantee the timeline. We cannot refund or cancel orders if they did not arrive on time. If your order did not arrive on time, please contact us and the shipping carrier. We try our best to work with you, but we don't control shipping. Please understand, NO returns are accepted for shipping delays.

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Price:CA$36.47

Heartbeat Pickleball Duffel Bag Bag for Pickleball Gear - Pickleball Sport Bag - Pickleball Tote Bag

Name: Heartbeat Pickleball Duffel Bag Bag for Pickleball Gear - Pickleball Sport Bag - Pickleball Tote Bag
Brand: DinkDinkSmash
SKU: 987928925
Price: 36.47 CAD
Availability: InStock
Rating: 4.8 (2193 reviews)

DinkDinkSmash

Arrives soon! Get it by 14-24 Aug if you order today

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You can only make an offer when buying a single item.

Star Seller. This seller consistently earned 5-star reviews, dispatched on time, and replied quickly to any messages they received.

Highlights

Designed by DinkDinkSmash
Materials: Polyester

Carry your gear in comfort and style. This fun pickleball duffel bag is the perfect accessory for all pickleball players needing to keep their gear in one place. This medium sized duffel tote is ideal for all your pickleball activities. The large center compartment allows for plenty of space and the mesh end pocket is perfect for holding a water bottle. Duffel bag comes with an adjustable shoulder strap and the polyester material is durable and easily cleaned.

One Size - 12" H x 21" W x 9.25" D

Placement of design may be slightly different than shown in picture***

Production partners

DinkDinkSmash makes this item with help from

Order today to get by 14-24 Aug
Returns & exchanges not accepted
Postage: CA$11.38
Sent from: West Jordan, UT

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