All our products are made from high-quality, eco-friendly felt. We primarily use 100% wool felt for its durability and soft texture, ensuring that you receive a premium, sustainable product.

Each item is handcrafted with care and precision. We start with felting and designing the product, cutting the felt into shapes, and then sewing or gluing them together, depending on the design. Our process ensures that each product is unique and made with personal attention to detail.

Yes, you can cancel your order within 24 hours of purchase. Please contact us as soon as possible to request a cancellation. Orders that have already been shipped cannot be cancelled.

Yes, we offer wholesale options for retailers and bulk buyers. Please contact us directly for more information on our wholesale pricing and terms.

We are committed to ethical and fair trade practices. We source our materials responsibly and ensure that everyone involved in the making of our products is compensated fairly.

Shipping times vary based on destination. Once the order is dispatched it typically aarive within 5-7 business days. Please note that there may be delays due to customs.

Buyers are responsible for any customs and import taxes that may apply. We're not responsible for delays due to customs. Please be aware that customs policies vary widely from country to country; we recommend that you contact your local customs office for more information.

Yes, we love creating custom pieces! Please contact us with your ideas, and we'll work together to bring your vision to life

Yes, we offer gift wrapping services for an additional fee. Please select the gift wrapping option at checkout or contact us for more details.

Felt products are best cleaned by spot cleaning with a damp cloth. Avoid machine washing or ironing as it may damage the material.