"The item hasn't arrived and, on contacting the company, I have enjoyed first-class service, caring and helpful messages, offers of refunds and reasons for the delay. Messages like this make one certain of the calibre of this concern and, as a result, I'm more than happy to wait for my item in the safe knowledge that they didn't want to send out an item that had not passed muster. Hats off to these wonderful people. Faultless service even in 'adversity'. This delights my 55-year-old heart. Thanks a million. X"
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