"This is a great dog bed and my dog loves it. It arrived when it was supposed to. There was sufficient communication, though minimal. My only criticism is that I was a little shocked at the general care taken in packing and finishing of the product. Now, it is, I presume, a converted pallet, so I wasn't expecting a refined product encased in layers of cushioned velvet! But it came in just brown paper and a bit of bubble wrap, which was literally hanging off when delivered, and a corner of the bed had been damaged and was split and splintered. The front screws were a bit hurried looking, and not a neat job. However, I'm satisfied that it is a sturdy, nice looking dog bed which met the description, and for the price I'm very happy, as is my dog. Perhaps just some corner protection when packing?"