1. GENERAL
1. These General Terms and Conditions shall apply to business relationships of any kind between Liffey Music Ireland and the customer. Customers may be businesses or consumers.
A consumer shall mean any natural person who concludes a legal transaction for purposes that can be primarily attributed neither to a trade nor a profession.
A business shall mean a natural or legal person or a partnership with concluding a transaction, acts in the exercise of its trade or profession
2. The product displayed on the online store does not constitute a legally binding offer; instead it is merely a non-binding online catalogue of the range of products available. By clicking ‘Buy’, the customer makes a legally binding commitment to Liffey Music Ireland to purchase the goods in the shopping basket. The customer shall receive the following details on completing the online payment process
. You will receive an order confirmation email with details of your order and a link to track its progress.
3. The sales contract shall only enter into effect upon receipt of our separate order confirmation. Customers can view all of their previous orders by logging into there account which should be set up before or during the first ordering process
4. Liffey Music Ireland reserves the right to refuse to perform the service promised if it becomes apparent after concluding the Contract that the goods are not available although the transaction has been concluded. In such a case, the customer shall be notified immediately. Any costs incurred shall be reimbursed without delay.
5. ORDER REVIEW
. This is the final stage and one which you should review all information carefully before confirming the payment
The customer proceeds to each of the order steps referred to above using the usual functions of the internet browser.
2. DELIVERY
1. Domestic deliveries within Ireland is free. The international shipping charges are available under shipping. Additional customs duties and charges for deliveries to countries outside the EU (third countries) shall be borne by the customer.
2. The goods must be thoroughly inspected by the customer or an authorised individual upon receipt in order to detect any transportation damage. If the customer is a merchant must ensure that any transportation and packaging damage detected is confirmed in writing by the carrier upon delivery and reported. We also ask, without legal obligation, that customers who are consumers notify us of any clearly identifiable transportation damage within 12 hours of receipt of instruments to deal with it under warranty and insurance.
Please note that our shipping and insurance are not valid after 12 hours of receipt of delivery.
3. STATUTORY RIGHT OF WITHDRAWAL
1. STATUTORY RIGHT OF Liffey Music Ireland WITHDRAWAL
If the customer is a consumer, he/she shall be entitled to withdraw from this Contract within fourteen (14) days if they are unhappy with their purchase. The deadline for withdrawal shall be fourteen (14) days from the date on which the customer or a third party appointed by the customer, who is not the carrier, takes possession of the final goods delivered.
In order to exercise the right to withdrawal, the customer must notify us of his/her decision to withdraw from this Contract in a clear declaration (e.g. by sending a letter by mail, fax or email). The withdrawal deadline shall be deemed to be met if the customer sends the communication concerning the exercise of the right of withdrawal before the expiry of the deadline.
2. CONSEQUENCES OF WITHDRAWAL
If the customer withdraws from this contract, we must reimburse any payments we have received from the customer, excluding the original delivery costs (However, this reimbursement shall exclude any costs incurred on returning the product). Return of payment should be without delay, and no later than fourteen (14) days after the day on which we receive the notice of the customer’s withdrawal from this Contract. We will use the same payment method the customer used for the original transaction in order to provide the reimbursement, unless otherwise expressly agreed. We will withhold the reimbursement until we have received the returned goods or until the customer has provided proof that he/she has returned the goods, whichever is earlier.
The customer must return or hand over the goods to us without delay and no later than fourteen (14) days from the date on which he/she notifies us of withdrawal from this contract. The deadline is deemed to be met if the customer sends the goods before the expiry of the fourteen-day deadline. We shall only bear the costs of returned goods if the fault lies with the product.
The customer shall only be liable for any diminished value of the goods if this loss in value is attributable to any use or handling of the goods which is not deemed necessary in order to verify the condition, features and functioning of the goods. Goods must be returned back in the original packaging and the accessories if included.
3. EXCLUSIONS FROM THE STATUTORY RIGHT OF WITHDRAWAL
The statutory right of withdrawal shall not apply in the following cases:
. Delivery of goods which are not prefabricated and have been manufactured on the basis of a personal choice or according to customer specifications, or of goods which have clearly been tailored to the customer’s personal requirements.
. Delivery of sealed goods which are not suitable to be returned for reasons relating to health protection or hygiene if their seal has been removed after delivery.
. Delivery of products in sealed packaging if the seal has been removed after delivery.
4. 30-DAY MONEY-BACK GUARANTEE
(extended returns policy)
1. In addition to the statutory right of withdrawal for a period of fourteen (14) days, We also offers customers a money-back guarantee for the 16 days following this period. The customer is entitled to return the goods we have supplied within thirty (30) Muzikkon days. The term shall commence when the goods have been received in full. The timely dispatch of the goods or the request to return the goods shall be deemed sufficient for meeting the deadline. The right to return goods can only be exercised by returning the goods unless the goods cannot be shipped as a package. It is advisable to contact our customer service department in advance.
2. The 30-day money-back guarantee applies both to distance contracts and to goods purchased in person at our showroom.
3. Liffey Music Ireland does not bear the costs of return. We regret that it is unable to cover the shipping costs for return shipments from foreign countries as part of the 30-day money back guarantee.
4. In the case of orders of media packaged in transparent film or sealed media such as CDs, books, instruments and gifts, the right to return goods shall only apply if the respective goods are returned in the original sealed packaging or with the seal intact.
5. The right to return goods shall be excluded altogether for goods, which have been manufactured or altered according to customer specifications, as well as for bulk goods and items which are subject to wear and tear (e.g. strings, sticks, drumheads, cables, plectrums and reeds) and items, which cannot be returned for hygiene reasons (e.g. whistles, pipes, reeds, etc).
6. Furthermore, a customer exercising the right to return goods must compensate Liffey music Ireland for the depreciation in the value of the goods if the customer is unable to return the goods in the proper condition because he/she is responsible for the deterioration or loss of the goods or any other deficiency. This shall not apply in cases where the deterioration of the goods is attributable solely to the inspection of the goods – for instance, as would have been possible for the customer in a store. Incidentally, the customer should refrain from any use which may reduce the value of the goods while in possession of the product they wish to return.
7. If individual components of bundled merchandise or sets are returned within the 14-day statutory withdrawal period or the Muzikkon 30-day money-back guarantee period, the goods remaining in the customer’s possession shall be charged at the regular sales price.
8. Please note that the provisions set out in § 4 shall not apply for the first 14 days (statutory right of withdrawal in accordance with § 3 of the General Terms and Conditions of Business) of the 30-day money-back guarantee period; instead these provisions shall only apply during the subsequent 16 days.
5. WARRANTY AND COMPENSATION
1. Defects or any other damage caused by negligent or improper treatment of the goods, improper installation, the use of unsuitable accessories or changes made to the original parts by the customer or a third party not commissioned by Liffey Music Ireland are not covered by the warranty.
2. Signs of wear and tear from normal use are also excluded from the warranty.
3. If the customer accepts the goods or the object of the order despite being aware of a defect, he/she shall only be entitled to assert warranty claims to the extent described below if he/she has expressly reserved the right hereto in writing immediately after receiving the goods.
4. Warranty claims on the grounds of transportation damage may only be asserted by the customer if the obligation to inspect and report in accordance with item *2.4 has been fulfilled. This does not apply if the customer is a consumer.
5. The warranty period for new items shall be 24 months. The period shall commence upon transfer of risk. The warranty period for used items shall be 12 months.
6. Warranty formalities shall otherwise be carried out in congruence with the legal regulations.
7. The provisions of the Irish Product Liability Act shall remain unaffected. In the event of a negligent breach of a material contractual obligation, the liability of Liffey Music Ireland shall be limited to foreseeable damage.
6. THREE-YEAR GUARANTEE
In addition to the statutory warranty, Liffey Music Ireland shall also provide a three-year guarantee in accordance with the following provisions:
1. Liffey Music Ireland provides a guarantee for any defects arising during a period of three years from the transfer of the risk which can be proven to have been caused due to Liffey Music Ireland a material deficiency or a manufacturing error. Only customers who are consumers can assert claims under the guarantee; these claims are non-transferable.
2. The following are excluded from the guarantee:
. Used equipment.
. Parts and accessories, unless otherwise specified in the respective item description.
. Products subject to wear through use or other wear and tear.
. Product defects caused as a result of failure to follow the instructions for use or of inappropriate use, exceptional environmental conditions, extraneous operating conditions, excessive strain or a lack of maintenance or care.
. Product defects caused by the use of accessories or supplementary or replacement parts which are not original components.
. Products which have been modified or supplemented.
. Slight deviations from the intended state which do not significantly affect the product’s value or its suitability for use.
3. Product defects which are recognised by Liffey Music Ireland as being subject to the guarantee obligation shall be remedied as follows: at our discretion, the defective product shall either be repaired free of charge or replaced with a fully functional product (a subsequent model if necessary). Products and components which have been replaced shall become the property of Liffey Music Ireland
4. Guarantee claims must be asserted within the official guarantee period. In order to do so, the product in question must be returned to Liffey Music Ireland with the original invoice. Liffey Music Ireland does not bear the costs of return. Liffey Music Ireland regrets that it is unable to cover the shipping costs for return shipments from foreign countries as part of the 3 Years Warranty
5. Claims other than the right to remedy defects referred to in these terms and conditions of the Liffey Music Ireland guarantee are not covered by this guarantee.
6. The guarantee period for the product shall neither be extended nor renewed as a result of the provision of services under the guarantee.
7. DUE DATE AND PAYMENT TERMS
1. Unless otherwise agreed in writing, invoices from Liffey Music Ireland must be paid in full without delay. Business payments must be within 30days from delivery of stock. Orders paid in advance will be shipped upon receipt of payment. For payments by credit card, the actual sum shall be debited when the invoice is issued and the goods are shipped. The total amount shall be reserved on the customer’s credit card as soon as the online order is submitted.
2. Liffey Music Ireland reserves the right to decline cheques and other non-cash means of payment. Acceptance of these methods shall be for the purpose of payment only. Foreign currency payments shall be credited according to our bank statement. The bank fees must be borne by the customer.
3. If a business fails to make a payment within 30days of receipt, Liffey Music Ireland has the right to collection of the products. If Liffey Music Ireland is able to prove that any of the instruments or products were damaged while on another premises, Liffey Music Ireland shall be entitled to assert the corresponding claims on these grounds.
8. CLOSING PROVISION
The above provisions are not only to protect Liffey Music Ireland, but also to protect the interests of the consumer and the trade buyer. All of the above are dependent on individual cases and situations.
Fast Delivery Worldwide & Hassle-Free Returns
Delivery:
We offer Fast and Secure Worldwide Delivery. Our instruments are set up and dispatched from our European headquarters in Dublin, Ireland. After careful final quality control checks, all orders are shipped within 24-48 hours.
Complementary Insurance is included on all Instruments for your peace of mind that covers any damaged or lost parcels.
Standard and express shipping options are available.
Estimated Shipping Time With Standard Shipping:
• Delivery in 48 hours within Ireland
• Uk and Northern Ireland, delivery in 4-6 working days
• Rest of Europe delivery in 5-6 working days
• Worldwide Customers including Canada & USA delivery in 5-9 working days
Estimated Shipping Time With Express Shipping:
• Next day delivery within Ireland
• Uk and Northern Ireland, delivery in 2-3 working days
• Schengen States (EU) delivery within 2 working days
• Rest of Europe delivery in 3-4 working days
• Worldwide Customers including Canada & USA delivery in 2-3 working days
Haven't received your purchase? Contact us directly
Please note:
* Additional customs duties and charges for deliveries to countries outside the EU (third countries) shall be borne by the customer.
* Delivery can take a little bit longer sometimes depending on customs clearance for the countries Outside EU.
* The Liffey Music Ireland goods must be thoroughly inspected by the customer or an authorized individual, upon receipt, in order to detect any transportation damage. The customer must ensure that any transportation and packaging damage detected is confirmed and reported in writing by the carrier upon delivery.
* Liffey Music Ireland asks that all returns must be returned in the original packaging so please keep the packaging for up to 30days to ensure you are satisfied.
We also ask that customers notify us of any clearly identifiable transportation damage within 12 hours of receipt of instruments for replacement or free repair. Defects or any other damage caused by negligent or improper treatment of the goods, improper installation, the use of unsuitable accessories or changes made to the original parts by the customer or a third party not commissioned by Liffey Music Ireland are not covered by the warranty.
Please note that our shipping and insurance are not valid after 12 hours of receipt of delivery.
Returns:
Need to return your purchase due to an issue or damage call us or email us to help manage your hassle-free return.
Liffey Music Ireland 30-day money-back guarantee (extended returns policy)
In addition to the statutory right of withdrawal for a period of fourteen (14) days, Liffey Music Ireland also offers customers a money-back guarantee for the 16 days following this period.
The customer is entitled to return the goods we have supplied within thirty (30) days. The term shall commence when the goods have been received in full. The timely dispatch of the goods or the request to return the goods shall be deemed sufficient for meeting the deadline.
The right to return goods can only be exercised by returning Liffey Music Ireland the goods. It is advisable to contact the customer service department in advance.
The 30-day money-back guarantee applies both to distance contracts in accordance with § 312c of the Irish Civil Code and to goods purchased in person at our store.
The Customer shall bear the costs of returns, however, we provide free returns for products that have arrived damaged or broken within Ireland and EU. We will refund you the cost of your return for Damaged or Broken items once the item has been received by us
Please confirm the cost with us before sending it back as we may also be able to schedule collection in certain countries (Ireland, Uk).
We regret that we are unable to cover the shipping costs for return shipments of damaged or broken items outside the 30-day money-back guarantee period.
The right to return goods shall only apply if the respective goods are returned in the original packaging with all accessories.
The right to return goods shall be excluded altogether for goods that have been manufactured or altered according to customer specifications, as well as for bulk goods and items that are subject to wear and tear (e.g. strings, sticks, drumheads, cables, plectrums, and reeds) and items which cannot be returned for hygiene reasons (e.g. mouth organs).
If items are returned within the 14-day statutory withdrawal period or the Liffey Music Ireland 30-day money-back guarantee period, the goods will be refunded at the original price paid by the customer.
Please note that all returns must be first pre-cleared by Liffey Music Ireland . Please contact us directly for further information
