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EU Right of Withdrawal Policy

1. Right of Withdrawal
As a consumer within the European Union, you have the right to withdraw from your purchase within 14 days without providing any reason. The withdrawal period expires 14 days from the day you receive the goods.

2. How to Exercise Your Right
To exercise your right of withdrawal, you must inform us of your decision by a clear statement. You can do this by:

Sending an email to clickncomfort10@gmail.com

Sending a letter to our business address: Mystic Design, Chataldzha 21527 Sofia Bulgaria

You should include your order number, details of the goods, and your contact information.

3. Return of Goods
You must return the goods to us without undue delay and no later than 14 days from the day you communicate your withdrawal. The return address is:

Mystic Design, Chataldzha 21527 Sofia Bulgaria

You will bear the direct cost of returning the goods unless otherwise stated.

4. Refund Process
Once we receive the returned goods, we will inspect them and issue a refund within 14 days. The refund will be processed using the same payment method you used for the original transaction, unless agreed otherwise. We may withhold the refund until we have received the goods or you have provided proof of return.

5. Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to:

Custom-made or personalized products.

Sealed goods that are not suitable for return due to health protection or hygiene reasons if unsealed after delivery.

Goods that have been used beyond what is necessary to establish their nature, characteristics, and functioning.

6. Contact Information
For any questions regarding your right of withdrawal, you can contact us at:

Email: clickncomfort10@gmail.com Address: Mystic Design, Chataldzha 21527 Sofia Bulgaria