BercraftingStudio

Bernie Tan of Bercrafting Studio
Hi there
Your trust means a lot to me. This Privacy Policy explains how I collect, use, and protect your information when you purchase from my shop or get in touch with me.

1. Information I Collect

To fulfill your order, Etsy provides me with certain information, including:

Your name

Email address

Shipping address

Payment details (processed securely by Etsy—I don’t have access to your full payment information)

Phone number (only if required by the shipping carrier)

If you contact me directly, you may also choose to share additional information (for example, for custom requests or questions).

2. Why I Use Your Information

I use your information thoughtfully and only when necessary. This includes:

Fulfilling and shipping your order

Communicating with you about your purchase

Providing customer support if you need help

Meeting legal and tax obligations

Improving my shop and creating a smoother experience for you

3. Sharing Your Information

I respect your privacy and only share your information when it’s truly needed:

Etsy
Your information is shared with Etsy so I can operate my shop and comply with Etsy’s policies.

Print-on-Demand Partner (Gelato)
I work with Gelato, a trusted production partner, to create and ship your order.
This means I share your name, shipping address, and phone number (if required) with them—but only to fulfill your order.

Legal Requirements
In rare cases, I may need to share information to comply with laws, prevent fraud, or protect the safety of my customers and business.

4. How Long I Keep Your Information

I keep your information only for as long as needed to:

Provide my services to you

Meet legal and tax requirements

After that, your information is not kept unnecessarily.

5. International Data Transfers

If you’re located in the EU or other regions, please note that your information may be processed outside your country (for example, in Malaysia or through trusted service providers like Etsy and Gelato).

I rely on these platforms to handle your data securely and responsibly.

6. Your Rights (For EU Customers)

If you live in the EU, you have rights over your personal data, including:

Accessing the information I hold about you

Requesting corrections or updates

Asking for your data to be deleted

Objecting to how your data is used

If you’d like to exercise any of these rights, feel free to reach out—I’ll do my best to help.

7. Contact Me
If you have any questions, concerns, or simply need help, I’m here
Email: Bernie@bercrafting.com
Location: Kuala Lumpur, Malaysia