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PrintPlan Palette Shop's Privacy Policy
This Privacy Policy describes how and when PrintPlan Palette (“we”, “us”) collects, uses, and shares information when you purchase an item from our shop, contact us, or otherwise use our services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third-party services you access through Etsy. You can review Etsy’s Privacy Policy to learn more about Etsy’s privacy practices.

1. Personal Information We Collect
To fulfill your order, you must provide us with certain information (which you authorize Etsy to provide to us), such as:
Your name
Email address
Postal address (if applicable)
Payment information (processed securely by Etsy)
Details of the product you’re ordering
Since PrintPlan Palette primarily sells digital downloads, we do not independently collect or require shipping information beyond what Etsy may automatically provide as part of the transaction.
You may also choose to provide additional personal information if you contact us directly through Etsy messages (for example, for custom requests or support).

2. Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:
As needed to provide our services, such as fulfilling your order, providing customer support, or resolving disputes.
When you have provided affirmative consent, which you may revoke at any time, such as agreeing to receive marketing messages. Please note that we do not send unsolicited marketing messages and only contact buyers when necessary to complete an order or provide support.
If necessary to comply with a legal obligation, such as retaining purchase information for tax purposes.
As necessary for our legitimate interests, such as improving our services and complying with Etsy’s Seller Policy and Terms of Use.

3. Information Sharing and Disclosure
We share your personal information only for limited reasons, including:
Etsy: as necessary to provide our services and comply with Etsy policies.
Service Providers: trusted third parties only if required to perform shop-related functions (for example, if physical delivery services ever apply). At this time, PrintPlan Palette mainly provides digital products and does not routinely share buyer data with outside providers.
Business Transfers: if the shop is sold or merged, only as permitted by law.
Compliance with Laws: if required to respond to legal requests or protect rights and safety.

4. Data Retention
We retain your personal information only as long as necessary to provide our services and comply with legal obligations.
We generally keep your data for 4 years, unless a longer period is required by law. Most order-related information is securely stored and managed through Etsy’s platform.

5. Transfers Outside the EU
Your information may be stored or processed outside the EU through Etsy and third-party service infrastructure used by Etsy to operate its marketplace.
If information is transferred outside the EU, we rely on Etsy’s approved legal mechanisms to protect your data.

6. Your Rights
If you reside in the EU, you may have the right to:
Access your personal information
Request correction, restriction, or deletion
Object to certain processing
File a complaint with your local data protection authority
Please note that Etsy also acts as a data controller for information processed through its platform, and certain requests may need to be directed to Etsy directly.

7. Contact Us
For purposes of EU data protection law, PrintPlan Palette is the data controller of your personal information as it relates to our shop services.
For privacy-related concerns, contact us via Etsy Messages:
PrintPlan Palette
https://printplanpalette.etsy.com

8. Policy Updates
We may update this Privacy Policy as needed to remain compliant with legal requirements.

Terms & Conditions — PrintPlan Palette
By purchasing from PrintPlan Palette, you agree to the following terms:

Digital Products
All items in our shop are digital downloads unless otherwise stated. No physical product will be shipped.
You are responsible for downloading your files after purchase through Etsy.

License & Usage
Your purchase grants you a personal use license only, unless otherwise stated in the listing.
You may not:
Resell, redistribute, or share the digital files
Claim the designs as your own
Upload files to third-party platforms for commercial resale
Violation of these terms may result in legal action.

Custom Orders
Custom design requests may be available. Please contact us before purchase to confirm availability and pricing.

Accuracy of Information
We do our best to describe all products clearly. It is the buyer’s responsibility to read listing details carefully before purchasing.

Returns & Exchanges Policy — PrintPlan Palette
Due to the nature of digital downloads, we do not accept returns, exchanges, or cancellations once a file has been delivered.
However, we want you to be happy with your purchase.
If you experience any issues, such as:
Trouble downloading
File errors
Incorrect files received
Please contact us via Etsy Messages, and we will gladly assist you.

Digital Download Disclaimer — PrintPlan Palette
Please note the following before purchasing:
This is a digital product only — no physical item will be mailed.
Colors may vary depending on monitor, printer, and paper settings.
Print quality depends on your printing method and materials.
These files are for personal use only, unless explicitly stated otherwise.
By purchasing, you acknowledge that you understand the digital nature of the product.

Need Help?
We’re always here to support you.
Message us anytime through Etsy, and we’ll respond as soon as possible.
PrintPlan Palette
https://printplanpalette.etsy.com