I am on vacation for the next 2 weeks. Digital Patterns can still be bought, and the email will be monitored.
Returns and refunds are unacceptable. If any issues or problems occur, it is your responsibility to contact us within 24 hours after your products are delivered. In turn, we will respond to you within 24 hours. Otherwise, our transaction with you is complete.
If it happens although it is rare, that your item is damaged in transit - it is your responsibility as the buyer to file a claim directly with USPS. Seller (sender) can not file any claim on your behalf as a buyer as provided by Law and policy of the USPS. USPS has made this their policy as of recent.