CoversByZS

Privacy Policy for CoversByZS

Effective Date: [Insert today’s date]

1. Information I Collect

To fulfill your order, I need certain personal information, such as your name, email address, shipping address, payment details, and the product details of your purchase. In some cases, you may also provide additional information, such as a phone number for delivery purposes.

2. Why I Collect Your Information

Your information is collected and used for the following purposes:

To provide my services, including processing, shipping, and delivering your order

To communicate with you regarding your order or resolve any issues

With your consent, to send updates or newsletters

To comply with legal obligations, such as tax and accounting requirements

To improve my services and comply with Etsy’s policies and requirements

3. Sharing Your Information

Your personal information is shared only when necessary:

With Etsy, to provide my services and comply with Etsy’s policies

With trusted third parties, such as shipping and delivery providers

In the event of a business transfer or sale, where customer information may be included

When required by law or to respond to legal requests

4. Your Rights

Access and Correction: You have the right to access and correct your personal data

Data Deletion: You may request deletion of your personal information

Data Retention: I retain your information only as long as necessary to provide my services, comply with legal obligations, and resolve disputes. Typically, data is kept for up to 4 years

5. Data Security

Reasonable security measures are taken to protect your personal information. However, no method of internet transmission or electronic storage is completely secure.

6. Transfers Outside the EU

Your information may be stored or processed outside the European Union. In such cases, appropriate safeguards are used to ensure your data remains protected, including compliance with applicable data protection frameworks.

7. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time. The most current version will always be available in our Etsy shop.

8. Contact

If you have any questions or concerns regarding this Privacy Policy, please contact us via Etsy private messages.

Return Policy

Returns are not accepted for orders shipped outside the European Union. By purchasing, you agree to this policy.

If you receive a defective product or an item that does not match the description, you may request a refund. Shipping costs are non-refundable.

Before requesting a refund, you must contact us via Etsy private message and provide clear, high-quality photos showing the defect.

If the phone case does not fit your device, you must provide a photo of the case on the phone and a photo showing your phone model.

Refunds may be denied if a customer behaves rudely, abusively, or inappropriately, regardless of fault.

Shipping Policy

Orders are shipped to the address provided by the customer. If the address is incorrect, no refund will be issued, and all additional costs are the customer’s responsibility.

If the delivery service fails to deliver despite a correct address, we will cooperate with the courier; however, the customer assumes the risk and related costs if delivery cannot be completed.

If the recipient is unavailable and the package is returned, no refund will be issued. Redelivery can be arranged for an additional fee.

Customers are responsible for providing a valid phone number for delivery purposes.

Delivery times may be affected by customs procedures, weather conditions, strikes, natural disasters, or other unforeseen circumstances beyond our control.

If you have any questions, please contact us before purchasing.

Product Disclaimer

Colors may appear slightly different depending on screen settings. By purchasing, you agree that minor color variations are not grounds for claims or refunds.

The camera cutout design may vary depending on the phone model. Clip-on camera lenses may not be compatible.

By purchasing, you agree to accept either open or closed camera cutout designs, particularly for Samsung models. Contact us if you need specific photos before ordering.

Feedback Policy

We welcome honest and fair feedback. However, personal attacks, abusive language, or misleading comments violate Etsy’s policies. If you experience any issues, please contact us first so we can resolve the matter.

Other Products

Our shop may offer products other than phone cases. These policies apply to all products sold in our store.

By purchasing from CoversByZS, you agree to all shop policies, whether or not you have read them.

Thank you for your understanding.
Have a great day!