CraftoriaStudioStore – Privacy Policy
This Privacy Policy describes how and when CraftoriaStudioStore collects, uses, and shares information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or related sites and services. This Privacy Policy does not apply to the practices of third-parties that we do not own or control, including the platform through which you access this shop (e.g. Etsy’s own services). Please see Etsy’s Privacy Policy for information about how Etsy collects and uses your data.
1. What Information We Collect
To fulfil your order, and provide customer service, we collect certain personal information that you authorize Etsy to share with us. This includes:
Your name
Email address
Postal address (for shipping)
Payment information (as provided through Etsy/its payment processor)
Details of the product(s) you order (e.g. item, quantity, customisation options)
If you contact us directly (for example to request a custom order or send a message), you may choose to give additional information (e.g. custom instructions, design preferences).
2. Why We Collect & How We Use Your Information (Legal Bases)
We rely on a few different bases for collecting and using your information:
To fulfil your order and provide services: We use your name, address, and order details to get your package to you, handle returns or corrections, and deliver what you ordered.
Customer support and communication: If you message us or request help (e.g. order changes, custom orders), we use your contact information to respond to you.
Legal / regulatory compliance: We may need to keep records of purchases, addresses or other data to meet legal or tax obligations.
Our legitimate business interests: For example, improving our service, managing our shop operations, or protecting against fraud, where such use does not override your privacy rights.
With your explicit consent (if given): For example, if you opt-in to receive marketing emails, newsletters, or promotional offers — you may revoke this consent at any time.
We will never use your information for marketing unless you have given us clear consent.
3. Who We Share Your Information With
We share your personal information only under limited circumstances, and only as necessary:
With the platform (Etsy), as necessary to complete your order and comply with Etsy’s Terms of Use and Seller Policies.
With trusted third-party service providers we use to deliver your order (e.g. shipping or courier companies), but only to the extent necessary to fulfill shipping.
If required by law or to respond to legal requests, to enforce our policies, or to protect the rights, property or safety of you, other customers, or us.
In the (unlikely) event of a sale, merger, or transfer of our business, information may be transferred — but only under applicable law and with appropriate safeguards.
4. Data Retention
We will retain your personal information only as long as necessary to provide you with our services (e.g. to deliver orders, respond to customer service issues, manage returns or disputes). We may also retain certain information for a limited period if required by legal or regulatory obligations (for example, for tax or accounting purposes).
Once the information is no longer needed, we will securely delete or anonymize it, unless retention is required by law.
5. Transfers Outside the EU (if applicable)
If we use third-party services (e.g. hosting, data storage, shipping) that operate outside of the European Union, your personal information may be transferred to jurisdictions with different data-protection laws. In such cases, we will take appropriate steps to ensure that your information remains protected (e.g. relying on recognized transfer mechanisms or safeguards).
If you have questions about where and how your data is stored, please contact us.
6. Your Rights Regarding Your Personal Data
Depending on your place of residence (for example, under the General Data Protection Regulation (GDPR) if you are in the EU), you may have the following rights:
Access: You can request a copy of the personal information we hold about you.
Correction: You can request that we correct or update your personal data.
Deletion: You can request that we delete your personal information (unless there is a legal requirement to retain it).
Restriction or Objection: You can object to certain processing of your data — for example, processing based on “legitimate interests,” or receipt of marketing communications.
Withdraw Consent: If you have given consent (e.g. for marketing), you can revoke it at any time.
Complaint: If you believe we have not handled your data properly, you have the right to lodge a complaint with a competent data-protection authority in your country.
7. How to Contact Us
If you have any questions, requests, or concerns about your personal data, or wish to exercise your rights, you can contact us at:
www.etsy.com/shop/CraftoriaStudioStore
If you need assistance with data you provided to the platform (Etsy) itself, you may also contact Etsy via their Help Center.
