DarlingClara

Any digital download items you buy from Etsy are available immediately through your Purchases section which you can find here: https://www.etsy.com/your/purchases

***YOU MUST USE A WEB BROWSER TO ACCESS YOUR FILES. YOU CAN NOT ACCESS YOUR FILE THROUGH THE ETSY APP.

On the Etsy website, go to You > Purchases > Click the button to "Download Files". You will get a PDF that contains the link to your template and instructions.

If you have completed your purchase whilst logged in with Apple ID the download email will be sent to this email address.

We are not currently accepting custom design requests.

However, all of our templates are fully editable in Canva, allowing you to customize the wording, colors, fonts, and placement of most graphics to create a design that's perfect for your celebration.

Unfortunately, we do not offer personalization services for our templates. However, our designs are easy to edit, allowing you to customize them to suit your needs.
Each purchase comes with a Canva help and print guide. We also offer after-sales support if you need further tech assistance.
We recommend that customers be comfortable using an editable service such as Canva or have someone who can assist them with the editing process.

Our 2x6" templates can be printed for low cost at Walgreens and CVS. We recommend looking for a current discount code to print these for very low cost.
Our 3x5" banner are designed for hand painting, although they can be used to print professionally. Just ensure the print provider you choose offer this sizing option.
Each Listing includes a Print & Paint Guide for further support.

This is a known error that can occur with large-format banner prints and can usually be ignored. Be sure to print using the correct template size (2x6ft) and download your design as a PDF Print or PNG at the highest quality. If you're concerned about the final print quality, choose Pay at Store so you can inspect your banner before purchasing.

No! A free Canva account is all you need to edit and print our banner templates. Our designs and graphics are not watermarked, and you will not be asked to pay Canva to use the original template you've purchased.

If you choose to add your own Canva Pro graphics, fonts, or other premium elements to the design, Canva may charge for those items unless you have a Canva Pro subscription.