Privacy Policy
This Privacy Policy describes how and when Dcandles collects, uses, and shares information when you purchase an item from Dcandles, contact Dcandles, or otherwise use Dcandles services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that Dcandles does not own or control, including Etsy or any third-party services you access through Etsy. You can review Etsy's Privacy Policy to learn more about Etsy's privacy practices.
Information I Collect
To fulfil your order, you must provide certain information, which you authorized Etsy to provide to me. This may include your name, email address, postal address, payment status, phone number where required for shipping, order details, shipping details, and the details of the product you ordered.
You may also choose to provide me with additional personal information if you contact me directly, for example for a custom order, personalization details, gift message, delivery instructions, or a question about your order.
I do not receive or store your full payment card details. Payment processing is handled by Etsy and/or Etsy's payment service providers.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to process, make, pack, ship, and deliver your order, respond to your messages, settle disputes, or provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as if you ask to receive updates or marketing messages from me outside of Etsy;
if necessary to comply with a legal obligation, tax obligation, customs requirement, court order, or legal claim, such as retaining information about your purchases where required by law;
as necessary for my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as improving my products and customer service, keeping business records, preventing fraud or misuse, and complying with Etsy's Seller Policy and Terms of Use.
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information only for limited reasons and in limited circumstances, including:
Etsy. I share information with Etsy as necessary to provide my services and comply with my obligations under Etsy's Seller Policy and Terms of Use.
Delivery and postal service providers. I share information with shipping carriers, postal operators, customs brokers, and delivery partners only to the extent necessary to ship and deliver your order, process customs documentation, track delivery, or resolve delivery issues.
Service providers. I may use trusted third-party service providers to support my shop, such as order management, label printing, accounting, storage, communication, or business administration tools. I share your personal information only to the extent necessary for these providers to perform their services.
Legal, tax, and customs compliance. I may collect, use, retain, and share your information if I have a good-faith belief that it is reasonably necessary to respond to legal process, government requests, tax requirements, customs requirements, enforce my agreements and policies, prevent fraud, resolve security or technical issues, or protect the rights, property, and safety of my customers, Etsy, my business, or others.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
I do not sell your personal information.
Customs, import duties and taxes
Buyers are responsible for any customs duties, import taxes, VAT, processing fees, handling fees, logistics fees, postal fees, brokerage fees, or other charges that may be applied by the destination country or delivery carrier.
For EU orders, Etsy may collect VAT at checkout for eligible orders and provide an IOSS number for customs processing. However, VAT collected by Etsy does not always include customs duties, import processing fees, carrier handling fees, logistics fees, or other local import charges.
Starting from July 2026, some EU countries may apply an import duty of approximately €3 plus possible processing, handling, logistics, postal, or carrier fees depending on the destination country. These charges vary by country and may change without notice.
If such charges are applied upon delivery, they are the buyer’s responsibility. Refusal to pay customs, import, or carrier charges may result in the package being delayed, returned, or abandoned. Original shipping costs and any non-refundable import or carrier charges are not refundable.
Marketing Messages
I will not use your Etsy order information to send unsolicited marketing messages. If I ever send marketing messages outside Etsy, I will do so only where I have your express consent or another lawful basis to do so. You may withdraw your consent or unsubscribe at any time.
Data Retention
I retain your personal information only for as long as necessary to provide my services and as described in this Privacy Policy. I may also be required to retain this information to comply with legal, tax, customs, and regulatory obligations, resolve disputes, and enforce my agreements.
I generally keep order-related data for the following time period: 4 years, unless a longer retention period is required by law.
Transfers of Personal Information Outside the EU
Dcandles may process your information in Poland and may use service providers located in other countries. Your information may also be processed by Etsy, delivery carriers, postal operators, customs authorities, and other service providers in the United States, the European Union, Ukraine, or other jurisdictions depending on your location and the destination of your order.
Where information is transferred outside the European Economic Area, the United Kingdom, or Switzerland, I rely on legal bases such as contractual necessity, compliance with legal obligations, your consent where applicable, and appropriate safeguards provided by the relevant service providers.
Your Rights
If you reside in certain territories, including the European Union, the United Kingdom, or other regions with applicable privacy laws, you may have rights in relation to your personal information. These rights may include:
Access. You may have the right to access and receive a copy of the personal information I hold about you.
Correction. You may have the right to ask me to correct inaccurate personal information.
Deletion. You may have the right to ask me to delete your personal information, except where I am required to retain it for legal, tax, customs, regulatory, dispute-resolution, or fraud-prevention reasons.
Restriction or objection. You may have the right to restrict or object to some uses of your personal information.
Withdrawal of consent. Where I rely on your consent, you may withdraw that consent at any time.
Complaint. If you reside in the EU or another region with data protection rights, you may have the right to raise a concern with your local data protection authority.
If you contact me to access, correct, or delete personal information held by Etsy, I may direct you to contact Etsy directly or contact Etsy for assistance.
How to Contact Me
If you have any questions or concerns about your personal information, you may contact me through Etsy messages or by email at:
dcandles.eu@gmail.com
