From Modest Beginnings to a Sprawling Warehouse: Embrostories Journey
Featured items
All items
Announcement
Last updated on Apr 5, 2025
Reviews
4.8
(441)
Average item review
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience.
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Emmylou on Jun 2, 2026
5 out of 5 starsvery helpful and responsive to messages. product itself is top quality. bought it for my father in law, and he wants another one so will be ordering again!
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mandy on May 27, 2026
5 out of 5 starsJust as described. Adorable gifts for our twin boys. Will make a wonderful memory for the family.
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mandy on May 27, 2026
5 out of 5 starsJust as described. Adorable gifts for our twin boys. Will make a wonderful memory for the family.
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Vix on May 30, 2026
5 out of 5 starsMy absolute go to for personalised products, have used several times and the quality is way better than others I have tried!
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Alyssa on May 30, 2026
5 out of 5 starsQuality hat with lovely embroidery!!! So so happy and excited to wear it. Highly recommend
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About Embrostories
Sales
2,788
On Etsy since 2024
Production partners
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Muhammad Khan
Bolton, England
Designer
Shop policies
Last updated on
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns & exchanges
See item details for return and exchange eligibility.
More information
Last updated on
Dec 17, 2025
Frequently asked questions
Can I return personalized orders?
Unfortunately, we are unable to accept returns on personalized orders. Each custom product is uniquely tailored to your specifications, making them unsuitable for resale.
Can I make changes to the size, color, or address of my order after it has been placed?
Due to our rapid processing time of 1-2 days, we are unable to accommodate changes to orders once they have been placed. However, if you contact us within 1-2 hours of placing your order, we may be able to assist you with making necessary adjustments.
Custom and Personalized Orders
In the event that your selected color or size is out of stock, you can proceed to place your order using an alternative color or size. Please notify us of your preferred color through the "Message to Seller" box or via our Message Center. Rest assured, we do have stock available in your desired color and size; any discrepancies in availability displayed on Etsy are due to technical issues. Once we receive your message, we will manually adjust your order accordingly on our end.
Purpose and Information for the Personalization Box
The personalization box serves a crucial role in ensuring your order is customized to your specifications. It is essential to include all necessary information in this box when placing your order. We rely solely on the instructions provided within the personalization box to fulfill your order accurately. Therefore, it is important to detail any specific customization preferences, such as names, dates, colors, or other personalized details, directly in this section during checkout.
Embroidery on Inside Sleeves
We regret to inform you that we do not offer embroidery on the inside of sleeves. Our embroidery process requires secure hooping of the fabric, which is not feasible on the inside of sleeves due to technical constraints with embroidery machines. However, we do offer embroidery on the outside of sleeves where secure hooping is possible. Please feel free to contact us if you have any further questions or customization requests.
Which size should I order from the listing?
To help you choose the correct size with clarity, each of our product listings features a detailed size chart. Please refer to this guide to select the size that best matches your body measurements. This will ensure the product you purchase fits you perfectly.
What is the purpose of the personalization box, and what should I include in it when placing an order?
The personalization box serves the purpose of allowing you to specify customization details for your order. It's crucial to include all necessary information in this box during checkout to ensure accurate customization. We rely solely on the instructions provided in the personalization box and cannot accept responsibility for errors or omissions if the information is incomplete or missing.
What if I need to cancel my order after approving the artwork?
If you decide to cancel your order after approving the artwork, a £10 fee will be retained. This fee covers the setup cost associated with creating the artwork. The remaining amount of your order will then be refunded or processed as per our standard procedures.