EndlessRoam Privacy Policy
This Privacy Policy describes how and when EndlessRoam collects, uses, and shares information when you purchase an item from our shop, contact us, or otherwise use our services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy, Printify, Printful, payment processors, delivery providers, or any other third-party services you access through Etsy. You can refer to Etsy’s own Privacy Policy to learn more about Etsy’s privacy practices.
1. Personal information we collect
To fulfil your order, you must provide certain information through Etsy, which Etsy then makes available to us. This may include:
Your name
Email address
Postal/shipping address
Payment information
The details of the product you ordered
Any personalization, sizing, color, or order notes you provide
Any additional information you choose to share with us through Etsy messages
We only collect and use the information necessary to process, fulfil, and support your order.
2. Why we need your information and how we use it
We rely on a number of legal bases to collect, use, and share your information, including:
To provide our services: We use your information to fulfil your order, arrange production and shipping, respond to questions, provide customer support, handle returns or issues, and communicate with you about your purchase.
To comply with legal obligations: We may retain and use your information where required for tax, accounting, legal, regulatory, dispute resolution, or fraud-prevention purposes.
For legitimate business interests: We may use order information to improve our products, customer service, shop operations, and compliance with Etsy’s Seller Policy and Terms of Use, provided those interests are not overridden by your rights or interests.
With your consent: We will only send marketing or promotional messages outside of normal order/customer-service communication if you have given clear consent. You may withdraw that consent at any time.
We do not use buyer information for unsolicited messages, spam, or marketing without consent.
3. Information sharing and disclosure
Customer information is important to our business, and we share it only for limited reasons and in limited circumstances:
Etsy: We share information with Etsy as necessary to provide our services and comply with our obligations under Etsy’s Seller Policy and Terms of Use.
Production partners and print-on-demand providers: EndlessRoam uses third-party production partners to produce and fulfil apparel orders. We share only the information necessary to produce, pack, and ship your order, such as product details, your name, and shipping address.
Delivery and shipping providers: We share information with postal services, couriers, and logistics providers only as needed to deliver your order.
Service providers: We may use trusted third-party services to help operate our shop, manage orders, or provide customer service. These providers receive only the information necessary to perform their services.
Business transfers: If we sell, merge, or transfer all or part of our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Legal compliance and safety: We may collect, use, retain, and share your information if we have a good-faith belief that it is reasonably necessary to respond to legal process or government requests, enforce agreements or policies, prevent fraud or security issues, or protect the rights, property, and safety of our customers, our business, or others.
4. Data retention
We retain your personal information only for as long as necessary to provide our services and as described in this Privacy Policy.
We may also be required to retain certain information to comply with legal, tax, accounting, regulatory, dispute-resolution, or fraud-prevention obligations.
In general, we retain order-related information for up to 4 years, unless a longer retention period is required or permitted by law.
5. Transfers of personal information outside the EU
EndlessRoam sells through Etsy, and our production, fulfilment, technology, and shipping partners may be located in different countries, including outside the European Union.
As a result, your personal information may be transferred to, stored, or processed in countries with different data protection laws than your country. When this happens, we rely on the legal bases necessary to fulfil your order, provide our services, comply with legal obligations, and operate our Etsy shop.
6. Your rights
If you reside in certain territories, including the European Union, you may have a number of rights in relation to your personal information. These may include:
Access: You may have the right to access and receive a copy of the personal information we hold about you.
Correction: You may have the right to ask us to correct inaccurate or incomplete personal information.
Deletion: You may have the right to ask us to delete your personal information, except where we are required to retain it for legal, tax, accounting, dispute-resolution, fraud-prevention, or other legitimate reasons.
Restriction: You may have the right to ask us to restrict how we use your personal information.
Objection: You may object to our processing of certain information based on legitimate interests or to receiving marketing messages after giving consent.
Complaint: If you reside in the EU, you may have the right to raise a concern with your local data protection authority.
Please note that some personal information is controlled by Etsy. If you would like to access, correct, or delete personal information held by Etsy, you may need to contact Etsy directly.
7. How to contact us
For purposes of EU data protection law, EndlessRoam is the data controller of the personal information we receive through Etsy for the purpose of fulfilling and supporting your order.
If you have any questions or concerns about your personal information, you can contact us through Etsy messages.
