ExactDesignsShop

General business conditions
1. General

These general terms and conditions apply to the sale of products and services published in the catalogs and on the website of Exact Designs, Sebastjan Zorko s.p. (hereinafter: ExactDesignsShop).

The general terms and conditions are available on the websites https://www.exactdesigns.si, https://www.exact-designs.com.

Therefore, it is considered that every consumer who places an order on the website is familiar with the full text of these terms. By placing an order in any form, you fully accept these general terms and conditions. The contract can only be concluded in the Slovene language.

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2. Ordering Products

You can order products from us without any risk. You can review the products at home, and if they are not suitable, you can easily return them along with a cancellation statement (RMA) and invoice (see product returns).

Products can be ordered in the following ways:

By email at: info@exactdesigns.si, info.exactdesigns@gmail.com

Through the website: https://www.exactdesigns.si, https://www.exact-designs.com​

3. Order Processing or Rejection

Accepted orders are considered irrevocable. We will begin the necessary activities to process accepted orders as soon as possible. The online store may reject an order if it finds that it cannot be processed under the given conditions.

3.1. Ordering via the Website

a. Order in Queue: After successfully placing an order, you will receive an email notification that the order has been accepted for processing, and you may also receive an SMS.

b. Order Shipped: If there are missing details, we will contact you by email or phone (listed in your contact details). The complete order will receive the status of "shipped," and the contract for purchasing the ordered items between the buyer and the provider is officially concluded. You will receive an email notification, and you may also receive an SMS.

c. Product Availability: Product availability or the expected date of the next product delivery is indicated on our website.

d. Order Confirmation: The order will be shipped to the logistics center. All items that are in stock during order processing and packaging preparation will be shipped within 14 days. If we do not ship the items within this time, please call us at 070-547-095 or send an inquiry to our email address.

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4. Product Delivery

We will prepare and ship the ordered products to your address within the estimated time frame. The invoice you receive will include all information regarding the warranty period for electronic products. The invoice serves as the warranty. The payer's details on the invoice cannot be changed once the order is placed. Products will be delivered by our contracted partners in appropriate packaging. If you are not at home during the delivery attempt, the delivery person will leave a notice about the arrival of the package or inquire about delivery options. You can also pick up your package at the delivery service's branches or parcel lockers.

Ordered goods will be delivered, if possible, within the usual delivery time of 3-5 working days for Slovenia and 5-16 working days for other countries. If the goods cannot be shipped (due to delayed prepayment), we will notify you as soon as possible about the new expected delivery time. If we cannot deliver the goods even within the extended time, you may withdraw from the contract, and we will refund all payments received immediately or at the latest within 14 days of receiving the withdrawal notice.

Regardless of the previous paragraph, you may withdraw from the contract after the agreed delivery time without giving the company an additional period to fulfill the obligation if, before concluding the contract, you inform the company that the agreed delivery time is a material part of the contract.

For special custom orders or services performed upon the customer's request, and for products where withdrawal is not possible due to hygiene reasons, withdrawal from the contract is not allowed.



5. Out of Stock Products

In certain cases, it may happen that we are unable to deliver a product because it is out of stock (e.g., if payment is not made within 48 hours of issuing the proforma invoice). We ask for your understanding. We are confident that you will find a replacement product in our wide range. If a product is unavailable within the legally prescribed 45 days, we will refund your payment.



6. Product Pickup at Exact Designs Headquarters

You can also pick up products at the headquarters of Exact Designs, Zorko Sebastjan s.p., Janžev Vrh 44a, 9252 Radenci, where you can personally inspect the product. For products paid for upon pickup at the company's headquarters, the 14-day return period does not apply. For products that have been pre-paid online, the right to return within 14 days is applicable.

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7. Prices

All prices listed are in euros and include value-added tax (VAT). VAT payers must provide their VAT identification number and full company name when placing an order. Due to daily price updates, stock updates, and images on the website, errors may occur, which we cannot influence, and for which we are not responsible. In the case of significant price discrepancies or technical data errors, we will inform you of any changes to your order. Prices listed on our website at the time of purchase are valid. We are not responsible for product prices on other websites of our partners.

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8. Payment Methods

You can pay for ordered products via the following methods in our online store:

Credit or debit card payments via Stripe.

Apple Pay or Google Pay.

Prepayment (a proforma invoice will be sent to you via email): The proforma invoice is valid for 24 hours; after this period, stock is no longer reserved. When paying by proforma invoice, you must include the reference number, which is the order number.

PayPal: You can pay with your PayPal account. PayPal.com is a secure e-payment provider for credit cards.

SEPA payments via direct debit.

For specific instructions on service claims, warranty, or contract withdrawal, please contact us via email. The sales contract (order) is stored electronically on the provider's server and is accessible to the customer at any time in their email inbox. We also reserve the right to deliver only against prepayment. For overdue obligations, we charge statutory late payment interest. In the case of delayed payments, we will charge reminder fees and all collection costs, including attorney fees, court fees, and other related charges.

By placing an order, you agree that in case of payment delay, you explicitly authorize us or our representative to obtain any necessary information about your assets and make inquiries about your bank accounts, financial institutions, and employment, as well as allow the online store and its representative to share this information with other legal entities for debt collection purposes.

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9. Retention of Title

We reserve the right of ownership for the products sold, and they remain the property of our online store until full payment is made for them.

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10. Contract Withdrawal, Product Returns, and Refunds

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10.1. Contract Withdrawal

For contracts concluded remotely or outside business premises, you have the right to inform us within 14 days of receiving the product that you withdraw from the contract without giving a reason for your decision. (This applies only to individual consumers.) The withdrawal period for a sales contract starts from the day when:

You gain actual possession of the goods,

You gain actual possession of the last item if the contract concerns multiple items ordered in one order,

You gain actual possession of the last shipment or item if the delivery consists of multiple shipments or items,

You gain actual possession of the first item if the delivery is regular during a specific period.

You do not have the right to withdraw from the contract in the following cases:

Contracts for goods or services where the price depends on fluctuations in the markets beyond the company's control, and which may occur within the withdrawal period.

Contracts for goods or services where the product has been used or damaged after delivery. This especially applies to accessories and replacement parts such as lawnmower parts, where use may cause wear, damage, or dirt, making the product unsuitable for return in its original condition.

Agreement on Handmade or 3D-Printed Goods. This agreement pertains to goods that are handmade or produced using 3D printing technology. Minor variations in product quality may occur due to various factors, including the operation of 3D printers or subsequent manual processing. These variations may result in slight differences between products or minor imperfections.

If such imperfections do not affect the functionality or structural integrity of the product, it is at the sole discretion of the seller to determine whether the product qualifies for replacement or refund. This policy aligns with applicable consumer protection laws, ensuring fairness while acknowledging the inherent nature of handcrafted and 3D-printed items.

Contracts for products where incorrect handling or installation has occurred, which does not comply with the manufacturer's instructions. If the product is damaged due to misuse, failure to follow instructions, or installation by an unprofessional person, returns are not justified.

Contracts for custom-made products or services tailored to your personal specifications.

Contracts for sealed audio or video recordings and computer programs where the security seal was broken after delivery.

Contracts for sealed goods that are not suitable for return for health or hygiene reasons.

Contracts for goods that are, by their nature, inseparably mixed with other items.

Contracts for digital content not delivered on a tangible medium, where the service has started with your explicit consent and approval, meaning you lose the right to withdraw from the contract.

Contracts for batteries, accumulators, and cables, light bulbs, components, where the security seal has been opened, or the original packaging has been removed.

Contracts for models that are partially or fully assembled by the consumer.

Contracts for disposable products, spare and replacement parts, and used prepaid cards.

Contracts for 3D modeling and small-scale production tailored to customer specifications, where withdrawal from the contract is not possible due to the customized and unique nature of the product.



Notice of Withdrawal
You may submit a notice of withdrawal to the company with an unambiguous statement that clearly indicates your withdrawal from the contract. You should send the notice of withdrawal to us:

In electronic form to: info@exactdesigns.si or info.exactdesigns@gmail.com

It is considered that you have submitted the withdrawal statement in time if you send it within the period specified for withdrawal from the contract. The burden of proof regarding the exercise of the right to withdraw from this article lies with the consumer.

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10.2. Return of Goods (applies only to individuals)

If you have already received the goods and wish to withdraw from the contract, you must inform us within 14 days from the day you received the goods. You must return them within 14 days to the following address:

Exact Designs, Zorko Sebastjan s.p., Janžev Vrh 44a, 9252 Radenci, together with the withdrawal statement and your invoice. It is considered that you have returned the goods on time if we receive the products within 14 days from the day we receive the notice of withdrawal from the contract.

Returned products must be accompanied by a copy of the invoice and a withdrawal form (or a statement indicating this) in order to complete the process.

In case of withdrawal from the contract, you bear the costs of returning the goods.

The customer is responsible for the return of products and their proper packaging. Any damage or loss resulting from inadequate or negligent packaging will be the customer's responsibility. Furthermore, the customer is liable for any loss in the value of the products. If the returned products are incomplete or not in the same condition as initially received, we reserve the right to adjust the refund amount accordingly.
This policy also applies to items marked as "gifts"; if such items are not included in the return, the refund value will be proportionally reduced.

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10.3. Return of Payments Received (applies only to individuals)

(1) In case of withdrawal from the contract, the company will immediately, or no later than 14 days after receiving the notice of withdrawal from the contract, return all payments received.

(2) The company will return the payments using the same payment method that the consumer used unless the consumer explicitly agreed to use a different payment method and the consumer does not bear any additional costs as a result.

(3) The consumer is not entitled to a refund of additional costs that occurred if the consumer explicitly chose a different type of shipment than the most economical standard shipment offered by the company.

(4) In the case of a sales contract, the company may withhold the refund until it receives the returned goods or until the consumer provides proof that the goods have been sent back, unless the company offers to pick up the returned goods itself.

(5) When the contract is concluded outside business premises, and the goods are delivered to the consumer’s home, the company will collect the goods at its own expense if, due to the nature of the goods, such goods cannot usually be returned by mail. In any case, you must provide your bank account for the refund.

If the product is not functioning properly or does not meet your expectations, please contact our technical support team, where our consultants will assist you with the necessary explanations. This will help avoid possible improper use of the product and damage to the product itself as well as potential damage to other items.

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Legal entities, upon returning the product without visible signs of use and damaged packaging within 14 days, will receive a credit note for the next purchase in our online store.

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11. Warranty

The received invoice serves as your warranty, valid for a period of 6 to 24 months depending on the product. This warranty applies exclusively to electronic items, such as lamps, wireless chargers, and similar products. Products without added electronic components, such as cup holders and similar accessories, are not covered under warranty. We recommend that you carefully store the invoice. You will also receive a warranty statement with the product, outlining the general conditions for exercising the warranty and details of what is covered by the warranty.

For detailed instructions on how to claim a return, warranty, or service, please email us at: info@exactdesigns.si.

The warranty starts from the date of receipt of the goods. You can exercise the warranty with the warranty-service sheet and invoice!

Do you have an unconfirmed warranty sheet? No worries! In this case, according to Article 18 of the Consumer Protection Act, it is not necessary for the seller to specifically confirm the warranty sheet; the invoice is what matters. We will carry out the repair or replacement of products in our service center.

If the repair takes longer than 45 days (30 days for new products released to the market), we will replace the product with a new one. If this is not possible, we will refund the full purchase price for the product.

Warranty and Liability Limitation

MotionCut blades are designed and manufactured for use with compatible robotic lawnmowers. The quality warranty applies exclusively to MotionCut blades and their accessories purchased from Exact Designs and does not cover the lawnmower or any other parts not supplied by us.

Exact Designs guarantees smooth operation and enhanced cutting performance, but only when the product is installed and used correctly. Before installation, the lawnmower must be properly mapped and in perfect working condition. Incorrect setup, improper use, or insufficient maintenance may result in reduced performance or even damage, for which Exact Designs assumes no responsibility.

The installation and use of the product are at the sole responsibility of the customer. Exact Designs is not liable for any direct or indirect damage to the lawnmower, garden, or other property resulting from the use of this product.

11.1 Legal Warranty or Non-compliance of Goods (Article 71 – Seller's Liability for Non-compliance of Goods)
The seller provides the consumer with goods that meet the requirements set out in Articles 72, 73, and 74 of this Act, as appropriate, and is liable for non-compliance that the goods had at the time of delivery.

Article 72 – Subjective Requirements for Compliance of Goods
Goods are compliant with the sales contract when, where appropriate:

It matches the description, type, quantity, and quality and has the functionality, compatibility, interoperability, and other features as required in the sales contract;

It is suitable for a special purpose, for which the consumer needs it and which the consumer informed the seller about at the latest at the time of conclusion of the sales contract, and the seller agreed to it;

It is delivered together with all accessories and instructions, including installation instructions, as specified in the sales contract; and

It is updated, as specified in the sales contract.

Article 73 – Objective Requirements for Compliance of Goods
In addition to meeting the requirements in the previous article, the goods must also:

Be suitable for the purposes for which goods of that type are usually used, taking into account, where appropriate, other regulations, technical standards, or, in the absence of such technical standards, industry codes of conduct applicable to the specific sector;

Be of such quality and correspond to the description of the sample or model that the seller made available to the consumer before the conclusion of the sales contract, where appropriate;

Be delivered together with such accessories, including packaging, installation instructions, or other instructions, which the consumer can reasonably expect to receive, where appropriate; and

Be of such quantity and have features and other properties, including durability, functionality, compatibility, and safety, as is usual for goods of the same type and that the consumer can reasonably expect based on the nature of the goods and taking into account any public statements made in advertising or labeling by or on behalf of the seller or others in previous sections of the contractual chain, including the manufacturer, unless the seller proves that:

He did not know about the public statement, and it is not reasonable to expect him to have known about it,

The public statement was corrected before the conclusion of the sales contract in the same or comparable manner as it was made, or

The public statement could not have influenced the decision to purchase the goods.

Article 74 (Objective Requirements for the Conformity of Goods with Digital Elements)
(1) In the case of goods with digital elements, the seller ensures that the consumer is informed about updates, including security updates, that are necessary to maintain the conformity of the goods with digital elements, and that these updates are supplied to the consumer during the period:

That the consumer can reasonably expect, based on the type and purpose of the goods and digital elements, taking into account the circumstances and the nature of the contract, when the sales contract provides for a one-time supply of digital content or a digital service, or

Two years from the supply of goods with digital elements, when the sales contract provides for the continuous supply of digital content or a digital service for a specified period, or

In which digital content or a digital service is to be supplied in accordance with the sales contract, when the sales contract provides for the continuous supply of digital content or a digital service for a period longer than two years.

(2) When the consumer does not install updates supplied in accordance with the previous paragraph within a reasonable time, the seller is not responsible for non-conformity resulting solely from the failure to perform the appropriate update, provided that:

The seller informed the consumer about the availability of the update and the consequences if the consumer does not install it, and

The reason for the consumer’s failure to install or incorrectly install the update was not due to inadequate installation instructions provided by the seller.

Article 75 (Seller's Exemption from Liability for Non-Conformity of Goods)
The seller is not responsible for the non-conformity of goods resulting from failure to meet the objective requirements for the conformity of goods under Article 73 and the previous article, if the seller specifically informed the consumer at the conclusion of the sales contract that a particular feature of the goods deviates from the objective requirements for conformity under Article 73 and the previous article, and the consumer expressly and separately accepted this deviation at the conclusion of the sales contract.

Article 76 (Non-Conformity Due to Incorrect Installation)
(1) If installation is an integral part of the sales contract and is carried out or is the responsibility of the seller, any non-conformity resulting from incorrect installation of the goods is considered non-conformity of the goods.

(2) If the consumer incorrectly installs goods that must be installed by them due to inadequate installation instructions provided by the seller, or in the case of goods with digital elements, by the seller or a company supplying digital content or digital services, any non-conformity resulting from incorrect installation is considered non-conformity of the goods.

Article 77 (Rights of Third Parties)
When a restriction due to the violation of third-party rights, particularly intellectual property rights, prevents or limits the use of the goods in accordance with Articles 72, 73, 74, and 75 of this Act, the consumer is entitled to warranty claims for non-conformity of the goods in accordance with this chapter, unless another law provides for the invalidity or cancellation of the sales contract due to the violation of third-party rights.

Article 78 (Warranty Period)
(1) The seller is responsible for any non-conformity of goods that exists at the time of delivery and becomes apparent within two years from the delivery of the goods.

(2) The previous paragraph applies, without prejudice to the first paragraph of Article 74 of this Act, also to goods with digital elements.

(3) In the case of goods with digital elements, where the sales contract provides for continuous supply of digital content or a digital service for a specified period, the seller is responsible for any non-conformity of the digital content or digital service that arises or becomes apparent within two years from the delivery of goods with digital elements.

(4) In the case of goods with digital elements, where the sales contract provides for continuous supply of digital content or a digital service for a period longer than two years, the seller is responsible for any non-conformity of the digital content or digital service that arises or becomes apparent during the period in which the digital content or digital service is to be supplied in accordance with the sales contract.

(5) If the subject of the sales contract is second-hand goods, the seller and the consumer may agree on a shorter period of responsibility than that specified in the first to fourth paragraphs of this article, but this period may not be shorter than one year.

Article 79 (Prohibition of Limiting or Excluding Liability)
(1) A contractual provision cannot limit or exclude the seller’s liability for the non-conformity of the goods as defined by this Act.

(2) Any contractual provision that contradicts the previous paragraph is null and void.

Article 80 (General Provisions)
(1) It is presumed that the non-conformity of goods existed at the time of delivery if it becomes apparent within one year from the delivery of the goods, unless the seller proves otherwise or if this presumption is incompatible with the nature of the goods or the nature of the non-conformity.

(2) In the case of goods with digital elements, where the sales contract provides for continuous delivery of digital content or a digital service for a specified period, the seller bears the burden of proof regarding whether the digital content or digital service was in conformity during the period referred to in paragraphs 3 and 4 of Article 78 of this Act, if non-conformity appears during that period.

Article 81 (Warranty Claims and Other Consumer Rights)
(1) In the case of non-conformity of goods, a consumer who has notified the seller of the non-conformity of the goods is entitled, under the conditions and in the order specified in this section, to:

Request from the seller the free restoration of conformity of the goods;

Request a reduction in the price in proportion to the non-conformity or withdraw from the sales contract and request a refund of the amount paid.

(2) The consumer may withhold payment of the remaining part of the price or part of the remaining price until the seller fulfills their obligations under this section. The consumer exercises this right by notifying the seller of their decision.

(3) In any case, the consumer also has the right to claim compensation for damages from the seller, in particular to cover the costs of materials, spare parts, labor, transport, and delivery of goods that arise as a result of exercising the warranty claim under paragraph 1 of this article.

Article 82 (Restoration of Conformity)
(1) The consumer may request that the seller, within a reasonable time from the moment the consumer notifies the seller of the non-conformity (which shall not exceed 14 days), restore the conformity of the goods without significant inconvenience to the consumer, taking into account the nature of the goods and the purpose for which the consumer requires the goods.
(2) The period in the previous paragraph may be extended to the shortest time necessary for completing the repair or replacement, but not more than 14 days. In determining the extended period, the nature and complexity of the goods, the nature and seriousness of the non-conformity, and the effort required to complete the repair or replacement are considered. The seller must notify the consumer of the number of days for the extension and the reasons for the extension before the expiration of the period in the previous paragraph.

(3) The conformity of the goods is considered to be restored free of charge if the seller also covers the necessary costs that arise in restoring the conformity of the goods, especially the costs of shipping, transportation, labor, or materials.

(4) To restore conformity, the consumer may choose between having the goods repaired or replaced with new goods that are free from defects, unless:

Fulfilling the selected warranty claim is impossible, or

Fulfilling the selected warranty claim would result in disproportionate costs for the seller compared to another warranty claim, taking into account all circumstances.

(5) The circumstances referred to in the second indent of the previous paragraph include, in particular, the value the goods would have if they were in conformity, the significance of the non-conformity, and the possibility of providing the consumer with another warranty claim without significant inconvenience.

(6) The seller may refuse the consumer’s warranty claim to restore conformity of the goods if repair and replacement are not possible or would cause disproportionate costs for the seller, taking into account all circumstances, including those in the previous paragraph.

(7) When repair or replacement of goods is required to restore conformity, the consumer must make the goods available to the seller. When replacement is required, the seller must collect the replaced goods at their own cost.

(8) When the goods, which have been installed in accordance with their nature and purpose, must be removed for repair or replacement, the obligation to repair or replace the goods also includes removing the non-conforming goods and installing the replacement or repaired goods, or covering the costs of removal and reinstallation.

(9) The consumer is not required to pay for the usual use of replaced goods during the period before the replacement.

Article 83 (Price Reduction and Withdrawal from the Sales Contract)
(1) The consumer may request a proportional reduction in the price or withdraw from the sales contract in any of the following cases:

The seller has not repaired or replaced the goods or, when appropriate, has not completed the repair or performed the replacement in accordance with this law, or has refused the consumer’s warranty claim to restore conformity of the goods as per paragraph 6 of the previous article;

The non-conformity exists even though the seller attempted to restore conformity;

The nature of the non-conformity is so serious that it justifies an immediate proportional reduction in the price or withdrawal from the sales contract, or

The seller has declared, or it is apparent from the circumstances, that the seller will not restore the conformity of the goods within a reasonable time or without significant inconvenience to the consumer.

(2) Notwithstanding the previous paragraph, the consumer may withdraw from the sales contract and request a refund if the non-conformity occurs within less than 14 days from the delivery of the goods.

(3) If the consumer requests a proportional reduction in the price, the reduction in the price will correspond to the decrease in the value of the goods received by the consumer, compared to the value the goods would have if they were in conformity.

(4) Withdrawal from the sales contract is exercised by a statement in which the consumer notifies the seller of their decision to withdraw from the contract.

(5) When the non-conformity applies only to part of the goods delivered under the sales contract, and there is a reason to withdraw from the sales contract under the first or second paragraph of this article, the consumer may withdraw from the sales contract regarding these goods and any other goods acquired together with the non-conforming goods, if it is not reasonably expected from the consumer to keep only the goods that are in conformity.

(6) When the consumer withdraws from the sales contract, the consumer must return the goods to the seller at the seller’s expense.

(7) The consumer cannot withdraw from the sales contract if the non-conformity is insignificant. The burden of proof as to whether the non-conformity is insignificant rests with the seller.

Article 84 (Notification of Non-Conformity and Inspection of Goods)
(1) The consumer may exercise their rights due to non-conformity if they notify the seller of the non-conformity within two months from the day the non-conformity was discovered.

(2) The consumer shall precisely describe the non-conformity in the notice of non-conformity.

(3) The consumer may notify the seller of the non-conformity in person, in which case the seller will issue a confirmation, or send it to the store where the goods were purchased, or notify the seller's representative with whom the sales contract was concluded.

(4) The consumer shall allow the seller to inspect the goods for which the consumer claims non-conformity.

Article 85 (Existence of Non-Conformity)
If the existence of the non-conformity of the goods is disputed, the seller must notify the consumer in writing within eight days of receiving the consumer’s warranty claim.

Article 86 (Deadline for Refund of Paid Amount or Part of the Price)
(1) When the consumer withdraws from the sales contract, the seller shall refund the paid amount immediately, but no later than eight days after receiving the goods or proof that the consumer has returned the goods.

(2) When the consumer requests a proportional reduction in the price in accordance with paragraph 3 of Article 83 of this Act, the seller shall refund part of the price within eight days of receiving the claim for proportional price reduction.

Article 87 (Loss of Rights)
The rights under paragraph 1 of Article 81 of this Act expire two years from the day the consumer notified the seller of the non-conformity of the goods.

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12. Protection and Availability of Data

Your personal data will be carefully protected in accordance with applicable regulations. Data collected during the order of goods and use of the website will be used to send informational materials, current offers, invoices, and other necessary communications between you and the online store.

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13. Out-of-Court Dispute Resolution and Other Legal Remedies

Exact Designs strives to resolve any disputes amicably. If this is not possible, the court in Ljutomer will have jurisdiction to resolve these disputes. In accordance with Article 32 of the Out-of-Court Dispute Resolution Act (ZIsRPS), Exact Designs, Zorko Sebastjan s.p., does not recognize the jurisdiction of ADR entities for resolving consumer disputes that a buyer can initiate under this law. The buyer may also file a complaint on the EU Online Dispute Resolution platform (ODR). The link to the ODR is available at: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage



16. Company Registration Information:

Exact Designs Zorko Sebastjan s.p., Janžev Vrh 44A, 9252 Radenci, Slovenia.
Registration Number: 9535772000
Tax Number: SI 82826986
VAT Payer: YES
Date of Registration: 1.12.2023
Main Activity: 74.100 (Design, Arrangement, Decorating)
Registered in Ajpes: Gornja Radgona

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Other Activities:
16.290 (Production of Wooden Products, Cork, Straw, Feather)
18.120 (Other Printing)
47.910 (Retail via Mail Order or Internet)1. Withdrawal from Contract, Return of Products, and Refunds

For detailed instructions on product returns, warranty claims, or service, please email us at info@exactdesigns.si

The warranty is valid from the date of receipt of the goods. To claim the warranty, please present the warranty service card and the invoice.

Do you have an unconfirmed warranty card? Don’t worry! In this case, under Article 18 of the Consumer Protection Act, there is no need for the warranty card to be specially confirmed by the seller; the invoice is sufficient. Repairs or replacements of products are carried out at our service center.