FlowzBE

Privacy Policy FLOWZ.BE by EKINSOL BV Last updated: 14 August 2026

This Privacy Policy describes how FLOWZ.BE by EKINSOL BV ("the Site", "we", "us" or "our") collects, uses and shares your personal data when you visit our website, use our services or make a purchase through https://www.flowz.be (the "Site") or through our Etsy shop (flowzbe.etsy.com). Orders placed through Etsy are additionally covered by Etsy's own privacy policy. By "you" we mean the user of the Site: a customer, visitor or any other person whose data we process under this policy.

By using our Site or our services you agree to this Privacy Policy. If you do not agree, please do not use our services.

Changes to this Privacy Policy We may update this policy from time to time, for example to reflect changes in our practices or in the law. The most recent version is always available on this page, with the date of the last change.

What personal data we collect The information we collect depends on how you use our Site.

Data you provide to us directly. When you place an order or contact us, we may collect: your name, address, phone number and email address; billing and shipping address; payment confirmation (we never receive your full payment details, only via our payment processor); order details (products, date, total amount); any messages or comments you send us by email or through contact forms. Some features of the Site (such as ordering or customer accounts) only work when you provide this data.

Data we collect automatically (cookies and usage data). When you visit our Site, we automatically collect certain data about your interaction with it: IP address, browser type, device type and operating system; pages you visit, time and duration of your visit; click behaviour and preferences. We use cookies and similar technologies for this. You can manage cookies in your browser settings; blocking cookies may limit some features of the Site.

Data from third parties. We sometimes receive information about you from third parties, for example: our webshop platform (WooCommerce); payment partners such as WooPayments and Stripe; Etsy, for orders placed through our Etsy shop; carriers (bpost, DPD, etc.) for delivering your order; analytics services that help us understand how visitors use our Site. These parties process your data only on our behalf, under their own privacy policies and within the applicable legal framework.

How we use your data We use your personal information solely for the following purposes. Processing orders: to confirm and ship your order and keep you informed of its status. Customer service: to answer questions or resolve issues. Legal obligations: to comply with tax, accounting or consumer legislation. Marketing (optional): to tell you about new products or promotions, only when you have given consent. Security: to prevent fraud or abuse of our Site. We never sell your data to third parties.

Sharing information We only share your data with trusted partners who help us deliver our services, such as our hosting and webshop platform, payment processors (for secure payments), shipping partners (for delivering orders) and IT and data-analysis partners (for maintaining and optimising our Site). These parties receive only the data strictly necessary for their task and are contractually bound to keep it confidential.

User content When you leave a review or rating, it is displayed publicly. We recommend not sharing personal information in public comments. Flowz is not responsible for what third parties do with publicly shared information.

Third-party links Our Site may contain links to third-party websites (e.g. social media, payment partners). We are not responsible for the privacy practices of these external sites. Always read their own privacy terms before providing personal data.

Children Our services are not aimed at children under 16. We do not knowingly collect personal data from minors. If you believe a child has provided us with data, please contact us at info@flowz.be so we can delete it.

Security and data retention We take appropriate technical and organisational measures to protect your data against loss, misuse or unauthorised access. However, no system is completely secure; please do not send sensitive data through unsecured channels. Personal data is kept for as long as needed for the purpose it was collected for (for example, until your order has been fully handled, or as long as legally required).

Contact Questions about this Privacy Policy or about how we handle your data? Feel free to contact us: FLOWZ.BE by EKINSOL BV, email info@flowz.be, website https://www.flowz.be.

Natural materials Finally, please note that many of our products are made of wood. Wood is a living, natural material that can react to temperature and humidity. Small variations in colour, grain or finish make every product unique: they are part of the charm of the material and are not a manufacturing defect.