FormatCo

We're glad you've found us. We sell stylishly crafted fine art photos from a curated selection of images.

We try to be an open book when it comes to the daily running of our store and we love engaging and interacting with our customers. We get a lot of questions every day and we've tried to highlight the key ones below, but if your query can't be answered in one of these, then get in touch with us and we'll be in touch within 1-12 hours your message is delivered. Here are several questions we get quite often that might help to understand what we offer:

+ FAQ +

Q: Do you offer custom or personalized prints? How much does this cost?
A: A resounding yes! We cherish doing custom or personalized work. We don't charge you any additional fee for doing it either! All we ask is that you purchase the custom listing we'll set up for you first before we begin any work. Once you've done that, we'll work directly with you by sending you proofs and revisions until we reach a final approved design.

Q: Do your prints come framed? How much does it cost to add a frame?
A: Unfortunately, no. All of our prints are purchased unframed. All of the frames pictured in our listing photos are simply mockups and were created to demonstrate how your print could appear once framed. We can, however, make recommendations of affordable framers in your area as well as being able to recommend what you need to ask a framer to get your order to look like ours.

Q: How long does it take for you to ship my print?
A: We process all orders the day that they are placed and get them printed and shipped out anywhere between 1-5 days for standard orders! Prints that are oversized (our bus scrolls or anything over 30 inches in width or diameter may take 3-10 days before shipment.

Q: But my order is time-sensitive! Do you offer rush shipping?
A: Yes! We offer shipping upgrades to ensure a speedier delivery. If you need it really quick, please contact us and we'll see what else we can do. A lot of times with rush order we can have your order in your possession in 48-72 hours (in the USA). International orders can be rushed, but a 48-hour turnaround can be trickier, but contact us about this and we'll give you a quality guesstimate on what it would take to get your print to you on an expedited basis wherever you are in the world.

Q: Can I combine shipping on multiple items?
A: Absolutely! For the most part, most of our products when combined with another item are significantly discounted or free when shipped with one or more items. The checkout system will handle this automatically for you when you are ready to place your order.

Q: Oops! I never updated my new address, can you ship my order to a different address?
A: Yes, as long as we have not already shipped it out. If you notice that you accidentally used the wrong address please send us a message as soon as possible and we'll make note of the change. If it's been more than 48 hours the odds become slim to do so, but we'll certainly try to track down all the right people to remedy this for you.

Q: Dang! My package was damaged during delivery! What should I do?
A: We certainly give it our best shot to ensure your items are well packaged and secured during the delivery process, but situations arise and these things sometimes are inevitable. If your item was damaged during delivery please send us a snap (mobile photos are suitable) of the damaged product as well as the damaged packaging within 3 days of receipt, we'll be more than happy to send out a complimentary replacement to you. Often times, we will need you to ship back the original order to us for insurance purposes, but should this happen we'll help walk you through what needs to be done.

Q: Can I change/cancel my order?
A: Yes, as long as it hasn't been already shipped. If you decide that you need to alter your order please send us a message as soon as possible (usually between 12-24 hours of your placed order).
*Please be aware: Should you have placed a custom or personalized order, we are unable to cancel or refund you once we have already started the design of your project.

Q: Do you offer refunds/exchanges?
A: No

Q: I'd like to place a large order of multiple items from your shop, do you offer any discounts for bulk orders?
A: Absolutely! We occasionally run discount sales with coupon codes that you can find on our Etsy shop homepage or you can sometimes get the scoop from our Twitter and Instagram accounts as well of the specials we're offering!

Q: How do I sign up for your email list?
A: Simply let us know our email and we'll be happy to add your name. Alternatively, follow us on Instagram or Twitter and we'll let you know more information on where to sign up.

Q: Do you offer wholesale?
A: You bet! We cater to wholesalers, interior designers, galleries and retail outlets on a regular basis. Drop us a note and we'll send a custom quote to you on the products you're interested in.

Q: Dang it! I just bought something yesterday at full price and now today it's on sale. Can I have the sale price instead?
A: We can offer the difference in price in our store credit as longs as you purchased your item at the original price and within 3 days of the sale.

Q: Oops, I forgot to use my coupon code? Can you apply it to a previous order?
A: Unfortunately, we aren't able to go back and apply a discount to any previous orders.


For additional terms and info be sure to visit our shop's policies page.

Cheers and thanks for being interested in our shop!

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