HappyMemory

Our shop will be closing on Oct 19 for Chung Ming Festival and resume
work on Oct 20.

As effective from Jan 1, 2026, we will send all packages by e-express thru
Hong Kong Post Office that is not required signature. If you don't have a safe mailbox for package deposit, please discuss with the shop owner in prior to your order placement. Because the compensation would only subject to the declaimer by your Post Office. We will not be able to offer you any reimbursement if your Post Office declared package delivered while you didn't receive.

All items with personalized name service will not be accepted for order cancellation after it's done.

We also offer refund if there is saving of actual postage/packaging fee after package submission if most of items combined are of light weight.

UK and EU countries - we will need phone# to be provided for package submission
due to international posting requirement. Otherwise, package may be rejected by
destination countries if Customs can't get hold of receipient.

Due to tax issue, we will not ship to some EU countries: per the following:

Sweden, Denmark, Portugal

For Germany, we will only accept order with amount more than US$100 and
ship by Deutsche Post thru DealerSend.

For USA, we will send all packages thru DealerSend and prepay all tariffs here in prior to shipping. No extra cost to buyers. Local delivery will be handling by USPS. If order at US$200 or more, it will be sending by UPS that needs phone# to be given for contact of delivery. Regarding below locations, we will only accept order for shipping cost at US$20 or more due to minimum cost for far location and handling by UPS.

PR, HI, AK and GU

For Latin America, we will only accept order by DHL and shipping cost will be quoted against order.

Shop Policy:
All the packages we are to send by registered mail with tracking# provided. If you can't receive it in 3 weeks, please kindly contact your Post Office directly to obtain the status and convo us if any further query. All packages undelivered in 30 days will be returned to Hong Kong. We will refund you the product cost except the postage fee due to this unclaimed.

Return Policy:
If any packages received with damage or missing parts, we would need photo to be provided within the day of receipt for the claim and discussion of return/reimbursement. If the items are from Log-on and Traveler's Company, the return policy would subject to their policy.

For protect customer interest and ensure the product quality, we will only accept returns due to damage or factory defects. No return is accepted due to personal interest or non-expectation.

NO RETURN will be accepted after 3 days of receipt.