HelloCarlagraphy

At Hello Carlagraphy, your privacy is important. This policy explains how I collect, use, and protect your personal information in line with Etsy’s requirements and Australian privacy laws.

1. Information I Collect
To fulfil your order, I collect certain information that you provide, such as:
- Your name
- Email address
- Postal address (for physical products)
- Payment information (processed securely by Etsy, not by me)
- Details of the product you are ordering

2. Why I Need Your Information & How I Use It
I rely on several legal bases to collect, use, and share your information, including:
- To fulfil your order, provide customer support, and settle disputes
- To comply with legal and tax obligations under Australian law
- To improve my products and services
- To send communication if you’ve opted in (e.g., promotions, shop updates)

3. Information Sharing & Disclosure
I respect your privacy and only share your information when necessary:
Etsy: I share information with Etsy as needed to provide my services and comply with Etsy’s Seller Policy.
Service Providers: I may engage trusted third parties (e.g., Australia Post, courier services) to deliver your order.
Legal Compliance: If required by law or to respond to legal processes.

I do not sell, rent, or trade your personal information.

4. Data Retention
I retain your personal information only as long as necessary:
- For business and tax purposes (generally 7 years under Australian law).
- After that, your information will be securely deleted.

5. Your Rights
If you live in Australia, the EU, UK, or other regions with privacy laws, you may have rights such as:
- Access to the personal information I hold about you
- Request correction or deletion of your data
- Object to my use of your data
- File a complaint with your local data protection authority

6. How to Contact Me
For any privacy-related concerns, you can contact me via Etsy Messages or at hello@carlagraphy.com.