KhaalStudio

Hi, thank you for your feedback and I’m sorry to hear about your experience. I want to assure you that the pillow you received was brand new and unused. However, due to a temporary shortage of our standard packaging boxes, we had to use a different available box to ensure your order was shipped on time. I understand how the packaging may have made it appear otherwise, and I sincerely apologize for that confusion. Customer satisfaction is very important to us. I’d be happy to offer you a refund or work with you to resolve the issue. We are also taking steps to make sure this packaging situation does not happen again in the future. Thank you for bringing this to our attention.