KorospARTGallery

Returns, Exchanges & Cancellations Policy

Köröspart Galéria | KorospARTGallery

At Köröspart Galéria, we specialize in original paintings, vintage artworks and carefully selected works of European art. Each piece is individually documented and carefully prepared for shipment.

We want our customers to shop with confidence and understand the conditions that apply to purchasing and returning original artworks.

1. Right of Withdrawal – 14 Days

Consumers who are entitled to the statutory right of withdrawal under applicable European Union consumer protection laws may withdraw from their purchase within 14 calendar days of receiving the artwork, without providing a reason.

To exercise this right, please contact us through Etsy Messages or send a clear statement of withdrawal to our business contact details before the 14-day period expires.

The withdrawal period begins on the day the buyer, or a third party designated by the buyer other than the carrier, receives the artwork.

2. Returning an Artwork

After notifying us of the decision to withdraw, the buyer must send the artwork back within 14 calendar days.

Please contact us before shipping the return so that we can provide the correct return address and packaging guidance.

The buyer is responsible for the direct cost of return shipping in cases of withdrawal, unless otherwise required by law or agreed by us.

We strongly recommend returning artworks using a tracked and appropriately insured shipping service.

The artwork should be securely packaged to protect the painting, frame, glass (if applicable), corners and surfaces during transport. We recommend reusing the original protective packaging wherever possible.

3. Refunds

If the buyer validly exercises their statutory right of withdrawal, we will reimburse the payments required by applicable law, including the original standard delivery cost where applicable.

Refunds will be issued without undue delay and no later than 14 days after we are informed of the decision to withdraw.

However, we may withhold reimbursement until we have received the returned artwork or the buyer has provided evidence of having sent it back, whichever occurs first.

Refunds will generally be made using the original payment method, unless otherwise expressly agreed with the buyer and permitted by applicable law.

Any lawful adjustment for diminished value will be assessed separately in accordance with Section 4.

4. Artwork Condition and Diminished Value

Every original artwork is photographed and documented before dispatch.

Buyers may examine an artwork to the extent necessary to establish its nature, characteristics and condition, in a manner comparable to examining an item in a physical gallery.

Buyers are responsible for any diminished value resulting from handling beyond what is necessary for that examination, where applicable law provides for such liability.

Examples may include:

New scratches, dents, tears or other physical damage caused by improper handling.

Damage to the paint surface, canvas, paper or support.

Stains, marks or alterations not present before shipment.

Damage to the original frame caused by handling beyond normal inspection.

Unauthorized cleaning, restoration, modification or alteration of the artwork.

If an artwork is returned with new damage or a reduction in value attributable to such handling, we may seek compensation for the actual, demonstrable loss in value.

Where legally permitted, this amount may be deducted from the refund. Any deduction will be reasonable, proportionate and supported by relevant evidence, such as pre-shipment photographs, condition documentation or a professional assessment.

A return does not automatically become ineligible for a refund because of damage. Any adjustment will be determined according to applicable consumer protection law.

Normal signs of age, wear or restoration that were already present when the artwork was sold will not be treated as new damage caused by the buyer.

5. Damaged or Incorrectly Described Items

If your artwork arrives damaged, is materially different from its description or has another issue covered by applicable consumer protection law, please contact us as soon as possible through Etsy Messages.

Please include photographs of the artwork, the damage and the packaging, if available.

We will review the issue and work toward an appropriate resolution in accordance with applicable law and Etsy policies.

Nothing in this policy limits or excludes mandatory consumer rights or statutory remedies for defective, damaged or incorrectly described goods.

6. Exchanges

As most of our artworks are original, individually selected pieces, we generally cannot offer a direct exchange for an identical item.

If you would prefer another artwork, please contact us. We will be happy to discuss available alternatives.

Your statutory withdrawal and consumer rights remain unaffected.

7. Order Cancellations

If you wish to cancel an order before shipment, please contact us through Etsy Messages as soon as possible.

We will accommodate cancellation requests where possible.

If the order has already been dispatched, cancellation and withdrawal will be handled in accordance with the applicable statutory consumer rights and the return procedures described above.

8. Vintage and Antique Artwork Characteristics

Many artworks sold by Köröspart Galéria are several decades old.

Signs of age, previous restoration, natural wear, patina or minor imperfections may form part of an artwork's history and character.

We aim to describe each artwork accurately and provide photographs showing its condition.

Please review all listing photographs, dimensions and descriptions before purchasing. If you require additional photographs or information, please contact us before placing your order.

Such disclosures do not limit any statutory consumer rights.

9. International Returns

For returns from outside the European Union, buyers may be responsible for applicable return shipping charges, customs documentation and other costs, subject to applicable law.

Please clearly identify the shipment as returned goods when appropriate and follow the relevant customs requirements.

We recommend contacting us before arranging an international return to help avoid unnecessary customs delays.

The availability of cancellation or return rights for buyers outside the European Union depends on the applicable laws and Etsy policies.

10. Contact

For all return, refund, cancellation or artwork condition inquiries, please contact us through Etsy Messages.

Köröspart Galéria – KorospARTGallery

Operated by STEPHANEUM MEDIA BT.

Hungary

We are happy to answer questions and help resolve concerns regarding your purchase.

Your statutory consumer rights always take precedence over any provision of this policy that may conflict with applicable mandatory law.