Maummi

WHO WE ARE

This shop is operated by Maummi, a handcrafted accessories brand based in India.

Studio Address: Ingenious Pictures, B-85, Sector 26, Noida, Uttar Pradesh 201309, India
Email: connect@maummi.com
Phone: +91 8383075763
Instagram: @themaummi

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WHAT INFORMATION WE COLLECT

When you purchase from our Etsy shop or contact us, we may collect:

- Your name — to personalise your order and shipping label
- Delivery address — to ship your order to the correct location
- Email address — for order confirmation and shipping updates
- Phone number — if provided, for courier contact or delivery coordination
- Payment information — processed securely by Etsy; we never see or store your card details
- Messages you send us — through Etsy Conversations or email, for customer service purposes

We do not collect sensitive information such as government IDs, financial account numbers, or passwords.

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HOW WE USE YOUR INFORMATION

We use the information collected solely to:

1. Fulfil your order — process, handcraft, pack, and dispatch your purchase
2. Communicate with you — send order updates, dispatch notifications, and respond to your queries
3. Resolve issues — handle exchanges, damaged goods, or delivery problems
4. Improve our products — understand which designs and styles our customers love most

We do not use your information for third-party advertising, and we do not sell your data to anyone.

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WHO WE SHARE YOUR INFORMATION WITH

- Etsy — as our marketplace platform, Etsy processes your payment and stores your order data in accordance with Etsy's Privacy Policy (etsy.com/legal/privacy)
- Shipping & courier partners — your name, address, and phone number are shared with our courier (typically India Post, Delhivery, or Shiprocket) to deliver your order
- No one else — we do not share, sell, or rent your personal data to any marketing companies, third parties, or data brokers

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HOW LONG WE KEEP YOUR INFORMATION

- Order records: Retained for up to 3 years for tax and accounting purposes, as required under Indian GST regulations
- Conversation records: Stored as long as your Etsy account is active
- Email correspondence: Retained for up to 2 years for customer service reference

You may request deletion of your data at any time by contacting us.

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INTERNATIONAL ORDERS & DATA TRANSFERS

Maummi is based in India. If you are ordering from the United Kingdom, European Union, United States, or any other country, your personal data (name, address) will be transferred to and processed in India for the purpose of fulfilling your order.

For UK/EU buyers: You have rights under the UK GDPR / EU GDPR including the right to access, correct, and request deletion of your personal data. Contact us at connect@maummi.com to exercise these rights.

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YOUR RIGHTS

You may contact us to:

- Access the personal information we hold about you
- Correct any inaccurate information
- Request deletion of your data (subject to legal retention obligations)
- Withdraw consent for any optional data use

To make a request, email connect@maummi.com with "Privacy Request" in the subject line. We will respond within 14 business days.

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EXCHANGE POLICY

Maummi offers a 7-day exchange on all orders (exchanges only, no returns). To process an exchange, we require your original order details and delivery address. Exchange requests must be initiated within 7 days of delivery by contacting connect@maummi.com.

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CHILDREN'S PRIVACY

Our products are intended for adult buyers. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has provided us with their information, please contact us at connect@maummi.com.

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CHANGES TO THIS POLICY

We may update this privacy policy from time to time. Any changes will be posted on our Etsy shop page with the updated date at the top of this document.

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CONTACT US

Maummi
connect@maummi.com
+91 8383075763
B-85, Sector 26, Noida, UP 201309, India

We aim to respond to all queries within 2 business days.

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This privacy policy applies to all purchases made through our Etsy shop. For purchases made through maummi.com, a separate privacy policy applies on that website.